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subject:"Success factor"
~isPartOf:"The service industries journal"
~subject:"Customer integration"
~subject:"E-commerce"
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Search: subject_exact:"Customer relationship management"
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Success factor
Customer integration
E-commerce
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Dienstleistungssektor
11
Electronic Commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Brand management
10
Markenführung
10
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
loyalty
9
service quality
9
Marketing management
8
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Article
30
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Aufsatz in Zeitschrift
30
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English
30
Author
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Horbel, Chris
2
Popp, Bastian
2
Woratschek, Herbert
2
Addo, Prince Clement
1
Aksoy, Nilsah Cavdar
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Baek, Wooyeul
1
Barrera, Ramón Barrera
1
Baydogan Turkay, Pinar
1
Berenguer Contrí, Gloria
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Carrión, Gabriel Cepeda
1
Castillo, Daniela
1
Chandni, Shumaila
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Choi, Laee
1
Drennan, Judy
1
Eid, Riyad
1
Eng, Teck Yong
1
Fang, Jiaming
1
Frías Jamilena, Dolores María
1
Fuentes-Blasco, Maria
1
Furrer, Olivier
1
Gil Saura, Irene
1
Ha, Hong Youl
1
Harrison, Tina
1
Hoang, Duc
1
Hollebeek, Linda D.
1
Hsu, Li-chun
1
Huang, Leo
1
Islam, Jamid Ul
1
Janda, Swinder
1
Kabadayi, Ebru Tumer
1
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Published in...
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The service industries journal
Journal of business research : JBR
108
Journal of retailing and consumer services
101
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of electronic customer relationship management : IJECRM
47
SpringerLink / Bücher
40
The journal of services marketing
36
The journal of business & industrial marketing
33
Journal of strategic marketing
29
Journal of service management
26
International journal of business information systems : IJBIS
24
International journal of hospitality management
24
Journal of the Academy of Marketing Science
22
Gabler Edition Wissenschaft
20
Service business
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
19
International journal of internet marketing and advertising : IJIMA
19
International journal of e-business research : an official publication of the Information Resources Management Association
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
Journal of internet commerce
18
Journal of marketing
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
18
Asia Pacific journal of marketing and logistics
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of service research : JSR
17
Marketing intelligence & planning
17
Electronic commerce research
16
Journal of marketing management : MM
16
Electronic markets : the international journal on networked business
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
Tourism management : research, policies, practice
15
Cogent business & management
14
Customer engagement : contemporary issues and challenges
14
Journal of electronic commerce research : JECR
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
14
The journal of product & brand management
14
Business horizons
13
International journal of technology marketing : IJTMkt
13
Journal of retailing
13
Journal of service research
13
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ECONIS (ZBW)
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
3
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
4
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
5
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
6
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
7
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
8
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
9
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
10
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
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