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subject:"Success factor"
~person:"Bilgihan, Anil"
~subject:"Einzelhandel"
~subject:"Kundenzufriedenheit"
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Success factor
Einzelhandel
Kundenzufriedenheit
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
12
Customer satisfaction
12
Konsumentenverhalten
12
Brand image
5
Dienstleistungsqualität
5
Internet marketing
5
Markenimage
5
Online-Marketing
5
Service quality
5
Brand management
4
Confidence
4
Markenführung
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Social Web
4
Social web
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Vertrauen
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Brand
3
Customer loyalty
3
Hotel industry
3
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3
Markenartikel
3
Brand knowledge
2
Customer engagement
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Customer integration
2
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2
Generation Y
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Hospitality industry
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Lieferantenmanagement
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Mobile communications
2
Mobilkommunikation
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Online retailing
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Online-Handel
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SEM
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Bilgihan, Anil
Homburg, Christian
33
Han, Heesup
32
Gil Saura, Irene
23
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Grewal, Dhruv
16
Bang, Nguyen
15
Klaus, Philipp
15
Mittal, Vikas
14
Aksoy, Lerzan
13
Hyun, Sunghyup Sean
13
Kumar, V.
13
Quach, Sara
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wieseke, Jan
13
Wong, IpKin Anthony
13
Gustafsson, Anders
12
Kim, Wansoo
12
Töpfer, Armin
12
Balaji, M. S.
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
Rather, Raouf Ahmad
11
Schramm-Klein, Hanna
11
Stauss, Bernd
11
Verhoef, Peter C.
11
Barnes, Donald C.
10
Bauer, Hans H.
10
Blut, Markus
10
Das, Gopal
10
Izogo, Ernest Emeka
10
Keiningham, Timothy
10
Khan, Imran
10
Roschk, Holger
10
Sreejesh, S.
10
Thaichon, Park
10
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Journal of retailing and consumer services
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
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1
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
2
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
3
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
4
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
5
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
6
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
9
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
10
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
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