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subject:"Supplier relationship management"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Customer service"
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Search: subject_exact:"Post-purchase marketing"
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Supplier relationship management
Customer service
Kundenservice
12
Dienstleistungsqualität
6
Service quality
6
Lieferantenmanagement
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
3
Salespeople
3
Verkaufspersonal
3
Emotion
2
Theorie
2
Theory
2
Adaptive selling
1
Ambidexterity
1
Ambidextrous organization
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
B-to-B-Marketing
1
Beschwerdemanagement
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Bundling strategy
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Business ethics
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Business-to-business marketing
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Buyer-supplier relationship
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China
1
Competitive advantage
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Complaint management
1
Coping behaviors
1
Core competency
1
Cost accounting
1
Cross-/up-selling
1
Customer engagement
1
Customer integration
1
Customer loyalty
1
Customer orientation
1
Customer perceived value
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English
12
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Beeler, Lisa L.
1
Berenguer Contrí, Gloria
1
Bygballe, Lena E.
1
Bø, Eirill
1
Campbell, Colin L.
1
Cervera, Amparo
1
Chaker, Nawar N.
1
DeLuca, Luigi M.
1
Delpechitre, Duleep
1
Farrell, Andrew M.
1
Feng, Taiwen
1
Ferraro, Carla
1
Fleisch, Elgar
1
Gebauer, Heiko
1
Gil Saura, Irene
1
Glanville, Katel
1
Gong, Taeshik
1
Grønland, Stein Erik
1
Hughes, Douglas E.
1
Jayawardhena, Chanaka
1
Le Bon, Joël
1
Liu, Ying
1
Plangger, Kirk
1
Prajogo, Daniel
1
Prior, Daniel D.
1
Sands, Sean
1
Sok, Keo Mony
1
Sok, Phyra
1
Souchon, Anne L.
1
Tjosvold, Dean
1
Wang, Dan
1
Wong, Alfred Y.
1
Yi, Youjae
1
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Industrial marketing management : the international journal for industrial and high-tech firms
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
12
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1
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
2
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
3
The effect of "can do" and "reason to" motivations on service-sales ambidexterity
Sok, Keo Mony
;
Sok, Phyra
;
DeLuca, Luigi M.
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 144-155
Persistent link: https://www.econbiz.de/10011503646
Saved in:
4
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
Saved in:
5
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
6
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
7
Managing international supply : the balance between total costs and customer service
Bygballe, Lena E.
;
Bø, Eirill
;
Grønland, Stein Erik
- In:
Industrial marketing management : the international …
41
(
2012
)
3
,
pp. 394-401
Persistent link: https://www.econbiz.de/10009546643
Saved in:
8
The dilemma of outsourced customer service and care : research propositions from a transaction cost perspective
Le Bon, Joël
;
Hughes, Douglas E.
- In:
Industrial marketing management : the international …
38
(
2009
)
4
,
pp. 404-410
Persistent link: https://www.econbiz.de/10003865353
Saved in:
9
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
10
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
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