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subject:"Supplier relationship management"
~subject:"Customer service"
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Search: subject_exact:"Post-purchase marketing"
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Supplier relationship management
Customer service
Kundenservice
2,991
Beziehungsmarketing
1,102
Relationship marketing
1,102
Dienstleistungsqualität
1,089
Service quality
1,089
Kundenzufriedenheit
962
Customer satisfaction
961
Consumer behaviour
738
Konsumentenverhalten
738
Deutschland
372
Germany
370
Beschwerdemanagement
341
Complaint management
340
Theorie
289
Theory
289
Dienstleistungssektor
255
Service industry
254
USA
182
United States
182
Emotion
180
Dienstleistung
170
Electronic Commerce
138
Einzelhandel
136
Retail trade
134
Services
130
Bundling strategy
128
Leistungsbündel
128
E-commerce
123
Online retailing
122
Online-Handel
122
Arbeitsverhalten
116
Salespeople
116
Verkaufspersonal
116
Work behaviour
116
Qualitätsmanagement
101
Lieferantenmanagement
100
Quality management
99
Callcenter
93
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Undetermined
875
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284
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Article
2,104
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877
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10
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1,662
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432
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236
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188
Graue Literatur
154
Non-commercial literature
154
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80
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Sammelwerk
80
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Bibliografie enthalten
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Bibliography included
48
Aufsatzsammlung
44
Ratgeber
43
Guidebook
41
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24
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16
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16
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16
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11
Handbuch
11
Amtsdruckschrift
8
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7
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7
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4
Elektronischer Datenträger als Beilage
4
Forschungsbericht
4
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Elektronischer Datenträger
2
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2,206
German
792
French
5
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1
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1
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Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Ellinger, Alexander E.
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Luczak, Holger
6
Medler-Liraz, Hana
6
Ruyter, Ko de
6
Söderlund, Magnus
6
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Books on Demand GmbH <Norderstedt>
6
Springer Fachmedien Wiesbaden
6
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
IGI Global
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
Bergische Universität Wuppertal
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Förderkreis des Verbandes Deutscher Verkehrsunternehmen
1
GABAL-Verlag GmbH
1
Gesellschaft für Logistik und Spedition <Viernheim>
1
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Published in...
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The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
2,991
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81
Assessing customer service for sustainable micro, small, and medium entrepreneurial firms : lessons from Ghana
Adom, Kwame
- In:
Understanding Entrepreneurship in Sub-Saharan Africa : …
,
(pp. 185-213)
.
2024
Persistent link: https://www.econbiz.de/10014514384
Saved in:
82
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
83
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
84
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
85
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
86
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
87
The future of finance : revolutionizing the industry with artificial intelligence
Sharma, Poonam
;
Devi, Spna
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 187-210)
.
2024
Persistent link: https://www.econbiz.de/10014465936
Saved in:
88
Artificial intelligence for innovative customer services in the hospitality industry of India
Singh, Lakhvinder
;
Dhankhar, Dinesh
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 219-239)
.
2024
Persistent link: https://www.econbiz.de/10014465944
Saved in:
89
Revolutionizing customer service and experience : the impact of artificial intelligence
Rana, Richa
;
Hatibaruah, Pratibha Das
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 253-275)
.
2024
Persistent link: https://www.econbiz.de/10014465952
Saved in:
90
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
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