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subject:"Taiwan"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Complaint management
Customer satisfaction
83
Kundenzufriedenheit
82
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
32
Quality management
32
Qualitätsmanagement
32
Relationship marketing
32
Consumer behaviour
25
Konsumentenverhalten
25
Customer service
10
Kundenservice
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Customer loyalty
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Higher education institution
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Hochschule
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Hospital
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India
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Indien
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Krankenhaus
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Measurement
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Messung
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Viral marketing
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Virales Marketing
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Kundenwert
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Students
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Studierende
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Tourism
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Tourismus
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Gastronomie
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Italien
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Italy
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Kano model
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Abosag, Ibrahim
1
Chang, Pi-Yun
1
Chen, Hsiang Ru
1
Cheng, Bor-wen
1
Gruber, Thorsten
1
Ho, Li-Hsing
1
Hu, Hsiu-yuan
1
Lee, Yu-cheng
1
Reppel, Alexander E.
1
Singgih, Moses Laksono
1
Suef, Mokh
1
Suparno, Suparno
1
Szmigin, Isabelle
1
Yen, Tieh-Min
1
Yen, Tieh-min
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
46
International journal of hospitality management
39
Journal of retailing and consumer services
38
The journal of services marketing
31
Journal of hospitality marketing & management
29
The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Service business
20
Journal of air transport management
19
International journal of contemporary hospitality management
16
Journal of service research : JSR
15
Managing service quality : MSQ ; an international journal
13
Tourism management : research, policies, practice
13
Journal of the Academy of Marketing Science
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Asia Pacific journal of marketing and logistics
10
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Services marketing quarterly
9
Journal of service theory and practice
8
Journal of travel and tourism marketing
8
Cogent business & management
7
International journal of quality and service sciences
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of business ethics : JOBE
5
Journal of consumer behaviour : an international research review
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
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1
Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
Suef, Mokh
;
Suparno, Suparno
;
Singgih, Moses Laksono
- In:
The TQM journal : the international review of …
29
(
2017
)
3
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011703582
Saved in:
2
Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing
;
Chang, Pi-Yun
;
Yen, Tieh-Min
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
5
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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