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subject:"USA"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~subject:"Brand image"
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Search: subject_exact:"Customer satisfaction"
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USA
Brand image
Customer satisfaction
250
Kundenzufriedenheit
250
Dienstleistungsqualität
151
Service quality
151
Consumer behaviour
134
Konsumentenverhalten
134
Beziehungsmarketing
131
Relationship marketing
131
Customer service
52
Kundenservice
52
Beschwerdemanagement
37
Complaint management
37
Dienstleistungssektor
31
Service industry
31
Emotion
26
Satisfaction
25
Arbeitszufriedenheit
20
Job satisfaction
20
Customer experience
17
Services
16
Viral marketing
15
Virales Marketing
15
Dienstleistung
14
Einzelhandel
14
Retail trade
14
United States
14
Confidence
12
Dienstleistungsmarketing
12
Loyalty
12
Services marketing
12
Structural equation model
12
Strukturgleichungsmodell
12
Vertrauen
12
Brand management
11
Markenführung
11
Service recovery
11
Markenimage
10
Online retailing
10
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5
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Article
24
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24
Aufsatz in Zeitschrift
24
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English
24
Author
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Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Bedi, Akanksha
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Bordian, Mariia
1
Brooks, John R.
1
Chelminski, Piotr
1
Coulter, Robin A.
1
Dant, Rajiv P.
1
Davies, Gary
1
Dinsmore, John
1
Evans, Kenneth R.
1
Gil Saura, Irene
1
Gleiberman, Aaron M.
1
Grant, David B.
1
Gruber, Thorsten
1
Guchait, Priyanko
1
Huang, Min-Hsin
1
Jang, Soo Cheong Shawn
1
Joen, Hyo-jin Jean
1
Joseph-Mathews, Sacha
1
Juga, Jari
1
Juntunen, Jouni
1
Juntunen, Mari
1
Kim, Soon-Ho
1
Lee, Seonjeong
1
Leisen Pollack, Birgit
1
Madupu, Vivek
1
Mattila, Anna S.
1
Megehee, Carol M.
1
Murray, Lynn M.
1
Namasivayam, Karthik
1
Namkung, Young
1
Naumann, Earl
1
Pappu, Ravi
1
Paulssen, Marcel
1
Plotkina, Daria
1
Quester, Pascale G.
1
Racat, Margot
1
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Published in...
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European journal of marketing : EJM
The journal of services marketing
International journal of hospitality management
42
Journal of retailing and consumer services
38
Journal of business research : JBR
36
Journal of travel and tourism marketing
22
The journal of brand management : an international journal
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Services marketing quarterly
18
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
16
Psychology & marketing
16
The journal of product & brand management
13
Journal of strategic marketing
11
Asia Pacific journal of marketing and logistics
10
Journal of the Academy of Marketing Science
10
Tourism management : research, policies, practice
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of service research : JSR
9
The service industries journal
9
Cogent business & management
8
Journal of Islamic marketing
8
Journal of air transport management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing theory and practice
8
Journal of vacation marketing
8
Managing service quality : MSQ ; an international journal
7
Journal of Services Marketing
6
Journal of destination marketing & management
6
Journal of vacation marketing : an international journal
6
Service business
6
Global business review
5
Health care management review : HCM review
5
International journal of internet marketing and advertising : IJIMA
5
International journal of retail & distribution management
5
Journal of consumer behaviour : an international research review
5
Journal of fashion marketing and management
5
Journal of marketing management : MM
5
Journal of marketing theory and practice : JMTP
5
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ECONIS (ZBW)
24
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10
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24
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1
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
2
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
3
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
4
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
5
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
6
National versus local brands : examining the influences of credence and experience services on customer perceptions of quality in a franchise context
Joen, Hyo-jin Jean
;
Dant, Rajiv P.
;
Gleiberman, Aaron M.
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1511-1535
Persistent link: https://www.econbiz.de/10010415544
Saved in:
7
Risk as moderator of the trust-loyalty relationship
Paulssen, Marcel
;
Roulet, Raphael
;
Wilke, Sina
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 964-981
Persistent link: https://www.econbiz.de/10010388101
Saved in:
8
Investigating brand equity of third-party service providers
Grant, David B.
;
Juntunen, Jouni
;
Juga, Jari
;
Juntunen, Mari
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
Saved in:
9
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
10
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
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