//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Health care management review : HCM review"
~isPartOf:"Service business"
~subject:"Brand image"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
USA
Brand image
Customer satisfaction
103
Kundenzufriedenheit
103
Dienstleistungsqualität
73
Service quality
73
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
42
Konsumentenverhalten
42
Beschwerdemanagement
19
Complaint management
19
Hospital
19
Krankenhaus
19
Satisfaction
17
Patienten
16
Patients
16
Gesundheitsversorgung
13
Health care
13
Customer service
10
Dienstleistungssektor
10
Kundenservice
10
Service industry
10
patient satisfaction
10
Arbeitszufriedenheit
9
Emotion
9
Job satisfaction
9
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
United States
8
Confidence
7
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Vertrauen
7
Viral marketing
7
Virales Marketing
7
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Menachemi, Nir
2
Back, Ki-Joon
1
Boerstler, Heidi
1
Boslaugh, Sarah
1
Cambra-Fierro, Jesús J.
1
Carman, James M.
1
Dass, Mayukh
1
Diana, Mark L.
1
Ford, Eric W.
1
Foster, Richard W.
1
Fuentes Blasco, Maria
1
Fuentes-Blasco, María
1
Gil Saura, Irene
1
Huerta-Álvarez, Rocío
1
Hughes, Edward F. X.
1
Inguanzo, Joe M.
1
Kazley, Abby Swanson
1
Klinkenberg, W. Dean
1
Kumar, Piyush
1
Lee, Aejoo
1
Liu, Shunzhong
1
May, Douglas R.
1
Mazurenko, Olena
1
Medina, Cayetano
1
Moliner Velázquez, Beatriz
1
Olavarría, Ana
1
Otani, Koichiro
1
Park, Jungkun
1
Rathert, Cheryl
1
Rey, Manuel
1
Rufín, Ramón
1
Servera Francés, David
1
Shortell, Stephen M.
1
Topaloglu, Omer
1
Waterman, Brian M.
1
Williams, Eric S.
1
more ...
less ...
Published in...
All
Health care management review : HCM review
Service business
International journal of hospitality management
42
Journal of retailing and consumer services
38
Journal of business research : JBR
36
Journal of travel and tourism marketing
22
The journal of brand management : an international journal
21
The journal of services marketing
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Services marketing quarterly
18
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
16
Psychology & marketing
16
The journal of product & brand management
13
Journal of strategic marketing
11
Asia Pacific journal of marketing and logistics
10
Journal of the Academy of Marketing Science
10
Tourism management : research, policies, practice
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of service research : JSR
9
The service industries journal
9
Cogent business & management
8
Journal of Islamic marketing
8
Journal of air transport management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing theory and practice
8
Journal of vacation marketing
8
Managing service quality : MSQ ; an international journal
7
Journal of Services Marketing
6
Journal of destination marketing & management
6
Journal of vacation marketing : an international journal
6
European journal of marketing : EJM
5
Global business review
5
International journal of internet marketing and advertising : IJIMA
5
International journal of retail & distribution management
5
Journal of consumer behaviour : an international research review
5
Journal of fashion marketing and management
5
Journal of marketing management : MM
5
Journal of marketing theory and practice : JMTP
5
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
2
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
3
Effects of customer personal characteristics on the satisfaction-loyalty link : a multi-method approach
Lee, Aejoo
;
Back, Ki-Joon
;
Park, Jungkun
- In:
Service business
11
(
2017
)
2
,
pp. 279-297
Persistent link: https://www.econbiz.de/10011732366
Saved in:
4
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
Saved in:
5
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
6
Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
- In:
Service business
7
(
2013
)
3
,
pp. 399-417
Persistent link: https://www.econbiz.de/10009776974
Saved in:
7
Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson
;
Diana, Mark L.
;
Ford, Eric W.
; …
- In:
Health care management review : HCM review
37
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
Saved in:
8
Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl
;
May, Douglas R.
;
Williams, Eric S.
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
Saved in:
9
Inpatients' willingness to recommend : a multilevel analysis
Klinkenberg, W. Dean
;
Boslaugh, Sarah
;
Waterman, Brian M.
; …
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 349-358
Persistent link: https://www.econbiz.de/10009375193
Saved in:
10
Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Service business
5
(
2011
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->