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subject:"USA"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Brand image"
~subject:"Relationship marketing"
~subject:"satisfaction"
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USA
Brand image
Relationship marketing
satisfaction
Customer satisfaction
69
Kundenzufriedenheit
69
Lieferantenmanagement
40
Supplier relationship management
40
Beziehungsmarketing
35
B-to-B-Marketing
21
Business-to-business marketing
21
Dienstleistungsqualität
21
Service quality
21
Arbeitszufriedenheit
10
Consumer behaviour
10
Job satisfaction
10
Konsumentenverhalten
10
Salespeople
9
Verkaufspersonal
9
Quality management
8
Qualitätsmanagement
8
United States
7
Satisfaction
6
Business services
5
Unternehmensdienstleistung
5
Betriebliche Wertschöpfung
4
China
4
Confidence
4
Customer service
4
E-commerce
4
Electronic Commerce
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Emotion
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Firm performance
4
Kundenservice
4
Selling
4
Unternehmenserfolg
4
Value creation
4
Verkauf
4
Vertrauen
4
Brand management
3
Business network
3
Customer orientation
3
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Khan, M. Sajid
2
Naumann, Earl
2
Williams, Paul
2
Adomako, Samuel
1
Akter, Shahriar
1
Arslanagic-Kalajdzic, Maja
1
Ashill, Nicholas J.
1
Backhaus, Christof
1
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1
Balaji, M. S.
1
Barczak, Gloria
1
Beeler, Lisa L.
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Birk, Matthias M.
1
Blocker, Christopher P.
1
Blut, Markus
1
Boutin Jr., Philip J.
1
Briggs, Elten
1
Brown, James R.
1
Bruhn, Manfred
1
Cadeaux, Jack
1
Casidy, Riza
1
Chaker, Nawar N.
1
Chan, Tommy K. H.
1
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1
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1
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Delpechitre, Duleep
1
Dev, Chekitan S.
1
Dwivedi, Yogesh Kumar
1
Ellis-Chadwick, Fiona
1
Evanschitzky, Heiner
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
270
International journal of hospitality management
156
Journal of business research : JBR
155
The journal of services marketing
115
Journal of travel and tourism marketing
85
Journal of hospitality marketing & management
78
The service industries journal
72
International journal of contemporary hospitality management
61
Services marketing quarterly
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
54
Journal of service research : JSR
54
Tourism management : research, policies, practice
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
49
Asia Pacific journal of marketing and logistics
44
Service business
44
Journal of service management
41
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
41
Psychology & marketing
40
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
The international review of retail, distribution and consumer research
27
European journal of marketing : EJM
26
Journal of marketing
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality and service sciences
24
Managing service quality : MSQ ; an international journal
24
SpringerLink / Bücher
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of air transport management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of productivity and quality management : IJPQM
22
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ECONIS (ZBW)
42
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1
Improving brand performance through environmental reputation : the roles of ethical behaviorand brand satisfaction
Opoku, Robert A.
;
Adomako, Samuel
;
Mai Dong Tran
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 165-177
Persistent link: https://www.econbiz.de/10014227550
Saved in:
2
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
3
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
4
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
5
Is it enough to be market-oriented? : how coopetition and industry experience affect the relationship between a market orientation and customer satisfaction performance
Crick, James M.
;
Karami, Masoud
;
Crick, Dave
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 62-75
Persistent link: https://www.econbiz.de/10013206397
Saved in:
6
CSR orientation and firm performance in the Middle Eastern and African B2B markets : the role of customer satisfaction and customer loyalty
Salam, Mohammad Asif
;
Jahed, Mohammed Abu
;
Palmer, Todd
- In:
Industrial marketing management : the international …
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014230629
Saved in:
7
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
8
Relationship satisfaction : an overlooked marketing channel safeguard
Brown, James R.
;
Crosno, Jody L.
;
Liu, Yuerong
;
Dev, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 171-180
Persistent link: https://www.econbiz.de/10012285151
Saved in:
9
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
10
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
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