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subject:"USA"
~isPartOf:"International journal of quality and service sciences"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Beschwerdemanagement
Complaint management
Customer satisfaction
Dienstleistungsqualität
109
Service quality
109
Kundenzufriedenheit
56
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Gesundheitsversorgung
11
Health care
11
Hospital
11
Krankenhaus
11
Higher education institution
10
Hochschule
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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59
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4
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4
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59
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Brege, Staffan
2
Dadfar, Hossein
2
Dean, David
2
Edvardsson, Bo
2
Enquist, Bo
2
Svensson, Göran
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
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1
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1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
Azad, Naser
1
Azam, S. M. Ferdous
1
Bashir, Irfan
1
Basu, Debarati
1
Bedzsula, Bálint
1
Biswas, Abhijeet
1
Boon-itt, Sakun
1
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1
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1
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1
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1
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1
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1
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1
Clemes, Michael D.
1
DeMeyer, Christine F.
1
Di Pietro, Laura
1
Diyana Maslina Hj Ahady
1
Dzuljastri Abdul Razak
1
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International journal of quality and service sciences
International journal of hospitality management
235
Journal of retailing and consumer services
228
Journal of business research : JBR
152
The journal of services marketing
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
The service industries journal
113
Working paper / National Bureau of Economic Research, Inc.
111
Journal of hospitality marketing & management
105
International journal of contemporary hospitality management
95
Journal of travel and tourism marketing
86
Services marketing quarterly
84
Journal of air transport management
74
The TQM journal : the international review of organizational improvement
65
Service business
64
Tourism management : research, policies, practice
64
Journal of service research : JSR
61
International journal of services and operations management
58
Cogent business & management
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Total quality management & business excellence
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
49
Journal of service management
49
Quality management journal : QMJ
49
Managing service quality : MSQ ; an international journal
48
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
45
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
35
Journal of service research
35
International journal of services and operations management : IJSOM
32
Journal of the Academy of Marketing Science
32
Journal of strategic marketing
30
Psychology & marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Marketing intelligence & planning
27
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
3
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
4
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
6
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
7
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
8
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
9
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
10
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
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