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subject:"USA"
~isPartOf:"Journal of consumer behaviour : an international research review"
~isPartOf:"Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences"
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USA
Customer satisfaction
41
Kundenzufriedenheit
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Consumer behaviour
11
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Dienstleistungsqualität
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Service quality
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customer satisfaction
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Allenby, Greg M.
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Journal of consumer behaviour : an international research review
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research : JSR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
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Psychology & marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
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Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of hospitality marketing & management
4
Journal of marketing
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Journal of marketing research : JMR
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Journal of marketing theory and practice : JMTP
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Quality management journal : QMJ
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The service industries journal
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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International journal of business environment : IJBE
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International journal of consumer studies
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International public management journal
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Journal of marketing management : MM
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Service business
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The international review of retail, distribution and consumer research
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The journal of personal selling & sales management : JPSSM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Working paper / National Bureau of Economic Research, Inc.
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1
The moderating role of consumer entitlement on the relationship of value with customer satisfaction
Zboja, James J.
;
Laird, Mary Dana
;
Bouchet, Adrien
- In:
Journal of consumer behaviour : an international …
15
(
2016
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10011508766
Saved in:
2
The effect of receipt personalization on tipping behavior
Kinard, Brian R.
;
Kinard, Jerry L.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
4
,
pp. 280-284
Persistent link: https://www.econbiz.de/10009780520
Saved in:
3
Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.
;
Geiger-Oneto, Stephanie
;
Varca, Philip E.
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
5
,
pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
Saved in:
4
Social presence and service satisfaction : the moderating role of cultural value-orientation
He, Yi
;
Chen, Qimei
;
Alden, Dana
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
2
,
pp. 170-176
Persistent link: https://www.econbiz.de/10009548799
Saved in:
5
Identifying unmet demand
Chandukala, Sandeep R.
;
Edwards, Yancy D.
;
Allenby, Greg M.
- In:
Marketing science : the marketing journal of the …
30
(
2011
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10008905593
Saved in:
6
The option value of returns : theory and empirical evidence
Anderson, Eric T.
;
Hansen, Karsten T.
;
Simester, Duncan
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
3
,
pp. 405-423
Persistent link: https://www.econbiz.de/10003868015
Saved in:
7
The financial markets and customer satisfaction : reexamining possible financial market mispricing of customer satisfaction
Jacobson, Robert
;
Mizik, Natalie
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 810-819
Persistent link: https://www.econbiz.de/10003899986
Saved in:
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