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subject:"USA"
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Loyalty"
~subject:"Verbraucherzufriedenheit"
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USA
Loyalty
Verbraucherzufriedenheit
Customer satisfaction
438
Kundenzufriedenheit
436
Consumer behaviour
329
Konsumentenverhalten
329
Beziehungsmarketing
260
Relationship marketing
260
Dienstleistungsqualität
216
Service quality
216
Einzelhandel
87
Retail trade
87
Online retailing
82
Online-Handel
82
Satisfaction
64
Customer service
48
E-commerce
48
Electronic Commerce
48
Kundenservice
48
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
29
Markenimage
29
Customer experience
27
Internet marketing
27
Online-Marketing
27
Social Web
26
Social web
26
Mobile communications
24
Mobilkommunikation
24
Emotion
23
Customer integration
22
Kundenintegration
22
Customer retention
21
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1
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Article
43
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43
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43
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English
43
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Lombart, Cindy
3
Louis, Didier
3
Carpenter, Jason M.
2
Jin, Byoungho
2
Söderlund, Magnus
2
Aguilar-Illescas, Rocío
1
Ahrholdt, Dennis C.
1
Amegbe, Hayford
1
Anaya-Sánchez, Rafael
1
Arditto, Luis
1
Atulkar, Sunil
1
Basil, Debra Z.
1
Benkenstein, Martin
1
Bennur, Shubhapriya
1
Berg, Hanna
1
Boakye, Kwabena G.
1
Brosdahl, Deborah J. C.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Carlson, Jamie
1
Casidy, Riza
1
Chang, Hyo Jung
1
Cheah, Jun-Hwa
1
Cheng, Peng
1
Chiagouris, Larry
1
Chinje, Nathalie B.
1
Colliander, Jonas
1
Cruz, Mariana
1
Daroczi, Zoltan
1
Durif, Fabien
1
Fernandes, Teresa
1
Ford, John B.
1
Fowler, Deborah Clay
1
Frasquet Deltoro, Marta
1
Fuentes-Blasco, María
1
Giddings, Valerie L.
1
Gilboa, Shaked
1
Goodrich, Kendall
1
Gopalakrishna, Pradeep
1
Grott, Emily
1
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Published in...
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Journal of fashion marketing and management
Journal of retailing and consumer services
International journal of hospitality management
41
SpringerLink / Bücher
37
Journal of business research : JBR
25
The journal of services marketing
24
Gabler Edition Wissenschaft
15
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Research
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Tourism management : research, policies, practice
9
Europäische Hochschulschriften / 5
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Service business
8
The international journal of bank marketing : IJBM
8
International journal of retail & distribution management
7
Journal of air transport management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
6
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Applied Marketing Science / Angewandte Marketingforschung
5
Gabler-Edition Wissenschaft
5
Health care management review : HCM review
5
Journal of hospitality marketing & management
5
Journal of travel and tourism marketing
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
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ECONIS (ZBW)
43
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
4
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
5
Influencing factors of customer loyalty in mobile payment : a consumption value perspective and the role of alternative attractiveness
Zhang, Qi
;
Shaizatulaqma Kamalul Ariffin
;
Richardson, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303125
Saved in:
6
Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Partouche-Sebban, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
Saved in:
7
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
8
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
9
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
10
Packaging-free products : a lever of proximity and loyalty between consumers and grocery stores
Louis, Didier
;
Lombart, Cindy
;
Durif, Fabien
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502729
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