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subject:"USA"
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Mobilkommunikation"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Mobilkommunikation
Verbraucherzufriedenheit
Customer satisfaction
438
Kundenzufriedenheit
436
Consumer behaviour
329
Konsumentenverhalten
329
Beziehungsmarketing
260
Relationship marketing
260
Dienstleistungsqualität
216
Service quality
216
Einzelhandel
87
Retail trade
87
Online retailing
82
Online-Handel
82
Satisfaction
64
Customer service
48
E-commerce
48
Electronic Commerce
48
Kundenservice
48
Viral marketing
39
Virales Marketing
39
Brand management
37
Markenführung
37
Beschwerdemanagement
33
Complaint management
33
Customer loyalty
32
Confidence
30
Vertrauen
30
Brand image
29
Markenimage
29
Customer experience
27
Internet marketing
27
Loyalty
27
Online-Marketing
27
Social Web
26
Social web
26
Mobile communications
24
Emotion
23
Customer integration
22
Kundenintegration
22
Customer retention
21
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Undetermined
22
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Article
40
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Article in journal
40
Aufsatz in Zeitschrift
40
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English
40
Author
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Bilgihan, Anil
2
Carpenter, Jason M.
2
Jin, Byoungho
2
Aburub, Faisal
1
Agrebi, Sinda
1
Alnawas, Ibrahim
1
Ammari, Nedra Bahri
1
Basil, Debra Z.
1
Bataoui, Soffien
1
Bennur, Shubhapriya
1
Bicho, Marta
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Brosdahl, Deborah J. C.
1
Cankat, Ece
1
Carlson, Jamie
1
Casidy, Riza
1
Chang, Hyo Jung
1
Chen, Tiao
1
Chiagouris, Larry
1
Chiu, Hsin-Yi
1
Chuah, Stephanie Hui-wen
1
Daroczi, Zoltan
1
Dirsehan, Taşkın
1
Dufour, Béatrice
1
Ekane, Guy Christol Ekome
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Fowler, Deborah Clay
1
Giddings, Valerie L.
1
Goodrich, Kendall
1
Gopalakrishna, Pradeep
1
Guthrie, Michelle
1
Harun, Ahasan
1
Hsu, Jen-Hsien
1
Jallais, Joël
1
Jang, Sungha
1
Jones, Michelle R.
1
Jung, Jaehee
1
Jung, Na Young
1
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Published in...
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Journal of fashion marketing and management
Journal of retailing and consumer services
SpringerLink / Bücher
37
International journal of hospitality management
34
The journal of services marketing
21
Gabler Edition Wissenschaft
15
International journal of contemporary hospitality management
14
Services marketing quarterly
14
Journal of business research : JBR
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of service research : JSR
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
Research
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Managing service quality : MSQ ; an international journal
10
International journal of services and operations management
9
Europäische Hochschulschriften / 5
8
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
The service industries journal
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of marketing theory and practice
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Cogent business & management
6
Journal of hospitality marketing & management
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Quality management journal : QMJ
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Telecommunications policy : the international journal of digital economy, data sciences and new media
6
Tourism management : research, policies, practice
6
Applied Marketing Science / Angewandte Marketingforschung
5
Gabler-Edition Wissenschaft
5
Harvard business review : HBR
5
Health care management review : HCM review
5
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ECONIS (ZBW)
40
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1
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
2
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
3
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
4
Antecedents of mobile payment loyalty : an extended perspective of perceived value and information system success model
Zhong, Junying
;
Chen, Tiao
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014252740
Saved in:
5
Search, purchase, and satisfaction in a multiple-channel environment : how have mobile devices changed consumer behaviors?
Singh, Sonika
;
Jang, Sungha
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169704
Saved in:
6
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
7
Role of mobile food-ordering applications in developing restaurants' brand satisfaction and loyalty in the pandemic period
Dirsehan, Taşkın
;
Cankat, Ece
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012648835
Saved in:
8
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
9
How perceived trust mediates merchant's intention to use a mobile wallet technology
Singh, Nidhi
;
Sinha, Neena
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012132166
Saved in:
10
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
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