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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Verbraucherzufriedenheit"
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USA
Verbraucherzufriedenheit
Customer satisfaction
92
Kundenzufriedenheit
92
Beziehungsmarketing
36
Relationship marketing
36
Consumer behaviour
34
Konsumentenverhalten
34
Dienstleistungsqualität
33
Service quality
33
United States
12
Beschwerdemanagement
11
Complaint management
11
Salespeople
11
Verkaufspersonal
11
Customer service
8
Kundenservice
8
Lieferantenmanagement
8
Supplier relationship management
8
Dienstleistungssektor
7
Emotion
7
Marketing management
7
Marketingmanagement
7
Service industry
7
Brand image
6
Customer retention
6
Kundenbindung
6
Markenimage
6
Service failure
6
Dienstleistungsmarketing
5
Market research
5
Marketing theory
5
Marketingtheorie
5
Marktforschung
5
Meta-Analyse
5
Meta-analysis
5
Services marketing
5
Arbeitszufriedenheit
4
B-to-B-Marketing
4
Brand management
4
Business-to-business marketing
4
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Article
12
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12
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12
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English
12
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Webster, Cynthia
2
Aksoy, Lerzan
1
Amos, Clinton
1
Arndt, Aaron D.
1
Baker, Thomas L.
1
Barnes, Donald C.
1
Bednarz Beauchamp, Michelle
1
Block, Lauren
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Hagtvedt, Henrik
1
Heijden, Gielis A. H. van der
1
Jiménez, Fernando R.
1
Karande, Kiran
1
Keiningham, Timothy
1
Knemeyer, A. Michael
1
Kramer, Thomas
1
Lancellotti, Matthew
1
Leary, R. Bret
1
Meyer, Tracy
1
Mithas, Sunil
1
Morgeson, Forrest V.
1
Nijssen, E. J.
1
Ordanini, Andrea
1
Patrick, Vanessa M.
1
Raithel, Sascha
1
Sarstedt, Marko
1
Scharf, Sebastian M.
1
Schepers, Jeroen J. L.
1
Schwaiger, Manfred
1
Tao, Kungpo
1
Voss, Kevin E.
1
White, Allyn
1
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Journal of marketing theory and practice
Journal of the Academy of Marketing Science
SpringerLink / Bücher
37
International journal of hospitality management
25
Gabler Edition Wissenschaft
15
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Research
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Europäische Hochschulschriften / 5
8
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
6
Journal of vacation marketing : an international journal
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Applied Marketing Science / Angewandte Marketingforschung
5
Gabler-Edition Wissenschaft
5
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
Schriften zum Marketing
5
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
5
Springer Gabler Research
5
Wissenschaft & Praxis
5
Working paper / International University in Germany, School of Business Administration
5
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ECONIS (ZBW)
12
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1
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
2
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
3
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
4
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
5
On the value relevance of customer satisfaction : multiple drivers and multiple markets
Raithel, Sascha
;
Sarstedt, Marko
;
Scharf, Sebastian M.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 509-525
Persistent link: https://www.econbiz.de/10009566399
Saved in:
6
An investigation of the cross-national determinants of customer satisfaction
Morgeson, Forrest V.
;
Mithas, Sunil
;
Keiningham, Timothy
; …
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10009012597
Saved in:
7
The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
Saved in:
8
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
9
To delight, or not to delight? : this is the question service firms must address
Barnes, Donald C.
;
Bednarz Beauchamp, Michelle
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 275-283
Persistent link: https://www.econbiz.de/10003997681
Saved in:
10
Exploring the national and organizational culture mix in service firms
Webster, Cynthia
;
White, Allyn
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 691-703
Persistent link: https://www.econbiz.de/10008779098
Saved in:
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