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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Beziehungsmarketing"
~subject:"Services"
~subject:"Verbraucherzufriedenheit"
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USA
Beziehungsmarketing
Services
Verbraucherzufriedenheit
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
8
Konsumentenverhalten
8
United States
6
Dienstleistungsqualität
5
Service quality
5
Lieferantenmanagement
3
Relationship marketing
3
Structural equation model
3
Strukturgleichungsmodell
3
Supplier relationship management
3
Brand image
2
Customer retention
2
Dienstleistung
2
Kaufentscheidung
2
Kundenbindung
2
Markenimage
2
Partial least squares
2
Partielle kleinste Quadrate
2
Perception
2
Purchase decision
2
Wahrnehmung
2
Advertising effects
1
Airline
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Automotive industry
1
Außendienst
1
Black people
1
Confidence
1
Consumer attitudes
1
Corporate reputation
1
Customer service
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
E-commerce
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English
10
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Barnes, Donald C.
2
Amos, Clinton
1
Anderson, Rolph E.
1
Arndt, Aaron D.
1
Baker, Thomas L.
1
Bednarz Beauchamp, Michelle
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Dugar, Kranti
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Heiser, Robert S.
1
Jiménez, Fernando R.
1
Karande, Kiran
1
Knemeyer, A. Michael
1
Lacey, Russell
1
Leary, R. Bret
1
McQuitty, Shaun
1
Meyer, Tracy
1
Ponder, Nicole
1
Sierra, Jeremy J.
1
Swaminathan, Srinivasan
1
Tao, Kungpo
1
Voss, Kevin E.
1
Webster, Cynthia
1
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Journal of marketing theory and practice
Journal of retailing and consumer services
264
International journal of hospitality management
155
Journal of business research : JBR
148
The journal of services marketing
119
The service industries journal
75
Journal of hospitality marketing & management
66
International journal of contemporary hospitality management
61
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
54
Journal of service research : JSR
53
Tourism management : research, policies, practice
52
Service business
46
Cogent business & management
45
Journal of service management
45
SpringerLink / Bücher
45
Industrial marketing management : the international journal for industrial and high-tech firms
42
Asia Pacific journal of marketing and logistics
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of strategic marketing
39
Journal of the Academy of Marketing Science
39
Psychology & marketing
39
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
International journal of quality and service sciences
26
Journal of marketing
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
The international review of retail, distribution and consumer research
23
Journal of air transport management
22
Journal of retailing
22
Journal of service research
22
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
10
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1
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10
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10
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1
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
2
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
3
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
4
Investigating the key routes to customer delight
Barnes, Donald C.
;
Ponder, Nicole
;
Dugar, Kranti
- In:
Journal of marketing theory and practice
19
(
2011
)
4
,
pp. 359-375
Persistent link: https://www.econbiz.de/10009383578
Saved in:
5
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
6
The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
Saved in:
7
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
8
To delight, or not to delight? : this is the question service firms must address
Barnes, Donald C.
;
Bednarz Beauchamp, Michelle
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 275-283
Persistent link: https://www.econbiz.de/10003997681
Saved in:
9
Exploring determinants and effects of shared responsibility in service exchanges
Sierra, Jeremy J.
;
Heiser, Robert S.
;
McQuitty, Shaun
- In:
Journal of marketing theory and practice
17
(
2009
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10003827791
Saved in:
10
Relationship drivers of customer commitment
Lacey, Russell
- In:
Journal of marketing theory and practice
15
(
2007
)
4
,
pp. 315-333
Persistent link: https://www.econbiz.de/10003745484
Saved in:
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