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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Dienstleistung"
~subject:"Lieferantenmanagement"
~subject:"Verbraucherzufriedenheit"
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USA
Dienstleistung
Lieferantenmanagement
Verbraucherzufriedenheit
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
8
Konsumentenverhalten
8
United States
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
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Structural equation model
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Strukturgleichungsmodell
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Supplier relationship management
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Brand image
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Partial least squares
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Perception
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Barnes, Donald C.
2
Amos, Clinton
1
Arndt, Aaron D.
1
Baker, Thomas L.
1
Bednarz Beauchamp, Michelle
1
Bradford, Kevin D.
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Crant, J. Michael
1
Dugar, Kranti
1
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1
Fawcett, Stanley E.
1
Heiser, Robert S.
1
Jiménez, Fernando R.
1
Karande, Kiran
1
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1
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1
Leary, R. Bret
1
McQuitty, Shaun
1
Meyer, Tracy
1
Phillips, Joan M.
1
Ponder, Nicole
1
Sierra, Jeremy J.
1
Tao, Kungpo
1
Voss, Kevin E.
1
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1
Wood, John
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Journal of marketing theory and practice
Industrial marketing management : the international journal for industrial and high-tech firms
46
SpringerLink / Bücher
43
International journal of hospitality management
31
The journal of business & industrial marketing
30
Journal of business research : JBR
29
The journal of services marketing
27
Journal of service research : JSR
23
Journal of retailing and consumer services
22
The service industries journal
20
Services marketing quarterly
19
Gabler Edition Wissenschaft
17
Journal of business-to-business marketing
13
Journal of the Academy of Marketing Science
12
Research
12
Service business
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of service management
11
International journal of contemporary hospitality management
10
Psychology & marketing
10
Journal of marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Europäische Hochschulschriften / 5
8
International journal of procurement management
8
Journal of service research
8
Managing service quality : MSQ ; an international journal
8
Schriftenreihe Schwerpunkt Marketing
8
Basler Schriften zum Marketing
7
International journal of production economics
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of strategic marketing
7
Journal of vacation marketing : an international journal
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
7
Springer eBook Collection / Business and Economics
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Applied Marketing Science / Angewandte Marketingforschung
6
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
6
International journal of business excellence
6
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ECONIS (ZBW)
11
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1
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
2
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
3
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
4
Investigating the key routes to customer delight
Barnes, Donald C.
;
Ponder, Nicole
;
Dugar, Kranti
- In:
Journal of marketing theory and practice
19
(
2011
)
4
,
pp. 359-375
Persistent link: https://www.econbiz.de/10009383578
Saved in:
5
The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
Saved in:
6
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
7
To delight, or not to delight? : this is the question service firms must address
Barnes, Donald C.
;
Bednarz Beauchamp, Michelle
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 275-283
Persistent link: https://www.econbiz.de/10003997681
Saved in:
8
How suppliers affect trust with their customers : the role of salesperson job satisfaction and perceived customer importance
Bradford, Kevin D.
;
Crant, J. Michael
;
Phillips, Joan M.
- In:
Journal of marketing theory and practice
17
(
2009
)
4
,
pp. 383-394
Persistent link: https://www.econbiz.de/10003897876
Saved in:
9
Exploring determinants and effects of shared responsibility in service exchanges
Sierra, Jeremy J.
;
Heiser, Robert S.
;
McQuitty, Shaun
- In:
Journal of marketing theory and practice
17
(
2009
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10003827791
Saved in:
10
The effect of buyers' perceptions of environmental uncertainty on satisfaction and loyalty
Wood, John
- In:
Journal of marketing theory and practice
16
(
2008
)
4
,
pp. 309-320
Persistent link: https://www.econbiz.de/10003766168
Saved in:
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