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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Konsumentenverhalten"
~subject:"Verbraucherzufriedenheit"
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USA
Konsumentenverhalten
Verbraucherzufriedenheit
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
8
United States
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
3
Lieferantenmanagement
3
Relationship marketing
3
Structural equation model
3
Strukturgleichungsmodell
3
Supplier relationship management
3
Brand image
2
Customer retention
2
Dienstleistung
2
Kaufentscheidung
2
Kundenbindung
2
Markenimage
2
Partial least squares
2
Partielle kleinste Quadrate
2
Perception
2
Purchase decision
2
Services
2
Wahrnehmung
2
Advertising effects
1
Airline
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Automotive industry
1
Außendienst
1
Black people
1
Confidence
1
Consumer attitudes
1
Corporate reputation
1
Customer service
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
E-commerce
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Article
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English
11
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Amos, Clinton
1
Arndt, Aaron D.
1
Baker, Thomas L.
1
Barnes, Donald C.
1
Bednarz Beauchamp, Michelle
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Carrillat, François A.
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Gillison, Stephanie T.
1
Hennigs, Nadine
1
Izzal Asnira Zolkepli
1
Jaramillo, Fernando
1
Jiménez, Fernando R.
1
Kamarulzaman, Yusniza
1
Karande, Kiran
1
Kitchen, Philip J.
1
Knemeyer, A. Michael
1
Lacey, Russell
1
Leary, R. Bret
1
Meyer, Tracy
1
Mulki, Jay P.
1
Reynolds, Kristy E.
1
Schmidt, Steffen
1
Tao, Kungpo
1
Voss, Kevin E.
1
Webster, Cynthia
1
Wiedmann, Klaus-Peter
1
Wuestefeld, Thomas
1
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Journal of marketing theory and practice
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
151
The journal of services marketing
112
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
63
Tourism management : research, policies, practice
55
Psychology & marketing
53
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
44
SpringerLink / Bücher
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
The international review of retail, distribution and consumer research
30
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of retail & distribution management
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of internet commerce
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of consumer studies
23
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ECONIS (ZBW)
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1
Satisfaction while shopping for another person : how others' product evaluations influence shopper satisfaction
Gillison, Stephanie T.
;
Reynolds, Kristy E.
- In:
Journal of marketing theory and practice
26
(
2018
)
3
,
pp. 211-229
Persistent link: https://www.econbiz.de/10011912856
Saved in:
2
Word of mouth opportunity : why recommendation likelihood overestimates positive word of mouth
Burnham, Thomas A.
;
Leary, R. Bret
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 368-389
Persistent link: https://www.econbiz.de/10011951456
Saved in:
3
Uncovering psychological gratifications affecting social media utilization : a multiblock hierarchical analysis
Izzal Asnira Zolkepli
;
Kamarulzaman, Yusniza
;
Kitchen, …
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 412-430
Persistent link: https://www.econbiz.de/10011951500
Saved in:
4
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
5
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
6
Drivers and outcomes of brand heritage : consumers' perception of heritage brands in the automotive industry
Wiedmann, Klaus-Peter
;
Hennigs, Nadine
;
Schmidt, Steffen
; …
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 205-220
Persistent link: https://www.econbiz.de/10008989393
Saved in:
7
The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
Saved in:
8
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
9
To delight, or not to delight? : this is the question service firms must address
Barnes, Donald C.
;
Bednarz Beauchamp, Michelle
; …
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 275-283
Persistent link: https://www.econbiz.de/10003997681
Saved in:
10
Examining the impact of service quality : a meta-analysis of empirical evidence
Carrillat, François A.
;
Jaramillo, Fernando
;
Mulki, Jay P.
- In:
Journal of marketing theory and practice
17
(
2009
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10003827786
Saved in:
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