//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
USA
Customer satisfaction
183
Kundenzufriedenheit
183
Dienstleistungsqualität
131
Service quality
131
Quality management
60
Qualitätsmanagement
60
Beziehungsmarketing
55
Relationship marketing
55
Consumer behaviour
45
Konsumentenverhalten
45
service quality
35
customer satisfaction
31
Taiwan
23
Measurement
18
Messung
18
Product quality
18
Produktqualität
18
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Job satisfaction
12
Hospital
10
Kano model
10
Krankenhaus
10
higher education
10
satisfaction
10
Customer service
9
Dienstleistungssektor
9
Kundenservice
9
Service industry
9
Students
9
Studierende
9
E-commerce
8
Electronic Commerce
8
Emotion
7
Gesundheitsversorgung
7
Health care
7
Patienten
7
Patients
7
customer loyalty
7
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Allenby, Greg M.
1
Anderson, Eric T.
1
Cai, Shaohan
1
Chandukala, Sandeep R.
1
Edwards, Yancy D.
1
Enkawa, Takao
1
Grigoroudis, E.
1
Hansen, Karsten T.
1
Jacobson, Robert
1
Jun, Minjoon
1
Mizik, Natalie
1
Nikolopoulou, G.
1
Ogikubo, Mizuho
1
Schvaneveldt, Shane J.
1
Simester, Duncan
1
Zopounidis, Constantin
1
more ...
less ...
Published in...
All
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Working paper / National Bureau of Economic Research, Inc.
3
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Identifying unmet demand
Chandukala, Sandeep R.
;
Edwards, Yancy D.
;
Allenby, Greg M.
- In:
Marketing science : the marketing journal of the …
30
(
2011
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10008905593
Saved in:
2
Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Jun, Minjoon
;
Cai, Shaohan
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10003957191
Saved in:
3
The option value of returns : theory and empirical evidence
Anderson, Eric T.
;
Hansen, Karsten T.
;
Simester, Duncan
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
3
,
pp. 405-423
Persistent link: https://www.econbiz.de/10003868015
Saved in:
4
An empirical study on antecedents of aggregate customer satisfaction : cross-country findings
Ogikubo, Mizuho
;
Schvaneveldt, Shane J.
;
Enkawa, Takao
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 23-37
Persistent link: https://www.econbiz.de/10003858975
Saved in:
5
The financial markets and customer satisfaction : reexamining possible financial market mispricing of customer satisfaction
Jacobson, Robert
;
Mizik, Natalie
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 810-819
Persistent link: https://www.econbiz.de/10003899986
Saved in:
6
Customer satisfaction barometers and economic development : an explorative ordinal regression analysis
Grigoroudis, E.
;
Nikolopoulou, G.
;
Zopounidis, Constantin
- In:
Total quality management & business excellence : an …
19
(
2008
)
5/6
,
pp. 441-460
Persistent link: https://www.econbiz.de/10003740718
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->