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subject:"USA"
~isPartOf:"Services marketing quarterly"
~subject:"Health care system"
~subject:"Product quality"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Health care system
Product quality
Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
Services
10
customer satisfaction
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
Wahrnehmung
7
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10
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1
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Article
18
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18
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18
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English
18
Author
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Adjei, Mavis T.
1
Arndt, Aaron D.
1
Björk, Peter
1
Carter, Robert E.
1
Cengiz, Hakan
1
Choi, Beom Joon
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
Cox, Christina
1
Esfidani, Mohammad Rahim
1
Fazli-Salehi, Reza
1
Fidan, Yahya
1
Greene, Henry
1
Haytko, Diana L.
1
Hsu, Maxwell K.
1
Kim, Hyun Sik
1
Kurnia, Pepey Riawati
1
Larson, Brian V.
1
Lee, Freddy Su Jin
1
McCombs, Gayle
1
Olorunniwo, Festus O.
1
Panda, Rajeev Kumar
1
Qi, Qin
1
Rahman, Arafat
1
Rast, Rebecca
1
Ravald, Annika
1
Rho, Taeseok
1
Roswinanto, Widyarso
1
Rydback, Michelle
1
Schaefer, Allen D.
1
Senapati, Shubham
1
Simmers, Christina S.
1
Smith, Katherine Taken
1
Steinman, Ross B.
1
Suh, Munshik
1
Swaminathan, Srinivasan
1
Tolle, Susan Lynn
1
Torres, Ivonne M.
1
Tran, Trang P.
1
Utkarsh
1
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Published in...
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Services marketing quarterly
Working paper / National Bureau of Economic Research, Inc.
117
International journal of hospitality management
54
Health care management review : HCM review
50
Quality management journal : QMJ
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
NBER working paper series
37
The TQM journal : the international review of organizational improvement
35
International journal of productivity and quality management : IJPQM
31
Journal of business research : JBR
29
Journal of health organization and management
29
NBER Working Paper
29
Journal of health economics
28
Total quality management & business excellence
27
International journal of production research
25
Journal of retailing and consumer services
25
The journal of services marketing
23
The service industries journal
23
International journal of quality & reliability management
22
Health marketing quarterly
18
Auditing : a journal of practice & theory
17
European journal of operational research : EJOR
17
International journal of quality and service sciences
17
International journal of contemporary hospitality management
16
Journal of service management
16
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Discussion paper / Centre for Economic Policy Research
15
Economics of education review
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
International journal of industrial organization
14
International journal of production economics
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Service business
14
Health economics
13
International journal of services and operations management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of hospitality marketing & management
13
Journal of human resources : JHR
13
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ECONIS (ZBW)
18
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1
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
4
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
5
Effects of healthcare service provider's organizational socialization and support on patients' well-being
Rahman, Arafat
;
Björk, Peter
;
Ravald, Annika
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10012256933
Saved in:
6
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
7
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
8
Why are health care managers biased against hiring service providers with tattoos?
Arndt, Aaron D.
;
McCombs, Gayle
;
Tolle, Susan Lynn
; …
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10011756676
Saved in:
9
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
10
Comparing alternative service quality scales : an investigation using confirmatory factor analysis in a health care setting
Cengiz, Hakan
;
Fidan, Yahya
- In:
Services marketing quarterly
38
(
2017
)
1
,
pp. 15-22
Persistent link: https://www.econbiz.de/10011671804
Saved in:
1
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