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subject:"USA"
~isPartOf:"The journal of services marketing"
~subject:"Brand image"
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Search: subject_exact:"Customer satisfaction"
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USA
Brand image
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
129
Service quality
129
Beziehungsmarketing
108
Relationship marketing
108
Consumer behaviour
101
Konsumentenverhalten
101
Customer service
46
Kundenservice
46
Beschwerdemanagement
27
Complaint management
27
Dienstleistungssektor
27
Service industry
27
Satisfaction
22
Emotion
19
Customer experience
17
Arbeitszufriedenheit
16
Job satisfaction
16
Services
15
Dienstleistung
13
United States
13
Einzelhandel
12
Retail trade
12
Loyalty
11
Service encounter
10
Service recovery
10
Viral marketing
10
Virales Marketing
10
Customer integration
9
Kundenintegration
9
Betriebliche Wertschöpfung
8
Dienstleistungsmarketing
8
Mobile communications
8
Mobilkommunikation
8
Services marketing
8
Servicescape
8
Value creation
8
Zufriedenheit
8
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English
19
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Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Bedi, Akanksha
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Bordian, Mariia
1
Brooks, John R.
1
Chelminski, Piotr
1
Coulter, Robin A.
1
Dinsmore, John
1
Evans, Kenneth R.
1
Gil Saura, Irene
1
Grant, David B.
1
Gruber, Thorsten
1
Guchait, Priyanko
1
Huang, Min-Hsin
1
Joseph-Mathews, Sacha
1
Juga, Jari
1
Juntunen, Jouni
1
Juntunen, Mari
1
Kim, Soon-Ho
1
Lee, Seonjeong
1
Leisen Pollack, Birgit
1
Madupu, Vivek
1
Mattila, Anna S.
1
Megehee, Carol M.
1
Murray, Lynn M.
1
Namasivayam, Karthik
1
Naumann, Earl
1
Plotkina, Daria
1
Racat, Margot
1
Ranganathan, Sampath Kumar
1
Schat, Aaron C. H.
1
Sen, Sandipan
1
Spake, Deborah F.
1
Szmigin, Isabelle
1
Tesfom, Goitom
1
Voorhees, Clay M.
1
Voss, Roediger
1
Wang, Chen-ya
1
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The journal of services marketing
International journal of hospitality management
42
Journal of retailing and consumer services
38
Journal of business research : JBR
36
Journal of travel and tourism marketing
22
The journal of brand management : an international journal
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Services marketing quarterly
18
International journal of contemporary hospitality management
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of hospitality marketing & management
16
Psychology & marketing
16
The journal of product & brand management
13
Asia Pacific journal of marketing and logistics
10
Journal of the Academy of Marketing Science
10
Tourism management : research, policies, practice
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of service research : JSR
9
Journal of strategic marketing
9
The service industries journal
9
Cogent business & management
8
Journal of air transport management
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of marketing theory and practice
8
Managing service quality : MSQ ; an international journal
7
Journal of destination marketing & management
6
Journal of vacation marketing
6
Journal of vacation marketing : an international journal
6
Service business
6
European journal of marketing : EJM
5
Global business review
5
Health care management review : HCM review
5
International journal of internet marketing and advertising : IJIMA
5
International journal of retail & distribution management
5
Journal of Islamic marketing
5
Journal of consumer behaviour : an international research review
5
Journal of fashion marketing and management
5
Journal of marketing management : MM
5
Journal of marketing theory and practice : JMTP
5
Nepalese journal of economics : a publication of Uniglobe College
5
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ECONIS (ZBW)
19
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1
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
2
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
3
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
4
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
5
Investigating brand equity of third-party service providers
Grant, David B.
;
Juntunen, Jouni
;
Juga, Jari
;
Juntunen, Mari
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
Saved in:
6
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
7
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
8
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
9
Store managers, profitability and satisfaction in multi-unit enterprises
Murray, Lynn M.
;
Evans, Kenneth R.
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 207-222
Persistent link: https://www.econbiz.de/10009761811
Saved in:
10
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
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