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subject:"USA"
~person:"Gómez, Miguel I."
~person:"McFadden, Kathleen L."
~subject:"organizational culture"
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organizational culture
Customer satisfaction
11
Kundenzufriedenheit
11
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7
Dienstleistungsqualität
4
Service quality
4
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3
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Gómez, Miguel I.
McFadden, Kathleen L.
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
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3
Khan, M. Sajid
3
Kim, Jung-hwan
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Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
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Williams, Paul
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2
Alden, Dana
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Managerial and decision economics : MDE ; the international journal of research and progress in management economics
2
Quality management journal : QMJ
2
International journal of production economics
1
Journal of operations management
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
5
Customer satisfaction, competition, and firm performance : an empirical investigation
Simon, Daniel H.
;
Gómez, Miguel I.
- In:
Managerial and decision economics : MDE ; the …
35
(
2014
)
6
,
pp. 371-386
Persistent link: https://www.econbiz.de/10010415487
Saved in:
6
Guest satisfaction and restaurant performance
Gupta, Sachin
;
McLaughlin, Edward
;
Gómez, Miguel I.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 370-385)
.
2010
Persistent link: https://www.econbiz.de/10008667129
Saved in:
7
Employee attitudes, customer satisfaction, and sales performance : assessing the linkages in US grocery stores
Simon, Daniel H.
;
Gómez, Miguel I.
;
McLaughlin, Edward
; …
- In:
Managerial and decision economics : MDE ; the …
30
(
2009
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003793840
Saved in:
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