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subject:"USA"
~person:"McFadden, Kathleen L."
~person:"Medeiros, Denise Dumke de"
~subject:"Quality management"
~subject:"organizational culture"
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USA
Quality management
organizational culture
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
10
Service quality
10
Qualitätsmanagement
7
Hospital
4
Krankenhaus
4
United States
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Online retailing
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Patienten
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healthcare
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promoter scores
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readmission rates
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Airline operations
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Airlines
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McFadden, Kathleen L.
Medeiros, Denise Dumke de
Han, Heesup
10
Jang, Soocheong
9
Shahin, Arash
9
Naumann, Earl
6
Prybutok, Victor R.
6
Ryu, Kisang
6
Blankson, Charles
5
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Lee, Jin-soo
4
Mattila, Anna S.
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Qin, Hong
4
Rust, Roland T.
4
Williams, Paul
4
Bonfanti, Angelo
3
Botti, Simona
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cobanoglu, Cihan
3
Crotts, John C.
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Enkawa, Takao
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kiefer, Guido
3
Kim, Jung-hwan
3
Králová, Maria
3
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Quality management journal : QMJ
2
International journal of logistics systems and management : IJLSM
1
International journal of production economics
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Journal of operations management
1
Total quality management & business excellence
1
Tourism review
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
5
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
6
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
7
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
8
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
9
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
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