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subject:"USA"
~subject:"Dienstleistungsqualität"
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USA
Dienstleistungsqualität
Consumer behaviour
77,720
Konsumentenverhalten
77,720
Theory
8,682
Theorie
8,679
Beziehungsmarketing
8,578
Relationship marketing
8,578
Brand management
7,198
Markenführung
7,198
Markenimage
6,418
Brand image
6,404
Online retailing
5,315
Online-Handel
5,314
Customer satisfaction
5,283
Kundenzufriedenheit
5,282
Social Web
4,447
Social web
4,447
United States
4,364
Online-Marketing
4,238
Internet marketing
4,228
Service quality
4,197
Brand
4,145
Markenartikel
4,106
Einzelhandel
3,980
Retail trade
3,941
Deutschland
3,504
Germany
3,457
Werbewirkung
3,456
Advertising effects
3,447
Electronic Commerce
3,397
E-commerce
3,335
Experiment
3,233
Emotion
3,072
Werbung
2,779
Advertising
2,777
Private consumption
2,766
Privater Konsum
2,766
Preismanagement
2,677
Pricing strategy
2,677
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Undetermined
3,028
Free
1,208
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Article
6,813
Book / Working Paper
1,722
Journal
11
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Article in journal
6,481
Aufsatz in Zeitschrift
6,481
Graue Literatur
807
Non-commercial literature
807
Arbeitspapier
685
Working Paper
685
Aufsatz im Buch
322
Book section
322
Hochschulschrift
186
Thesis
153
Collection of articles of several authors
67
Sammelwerk
67
Collection of articles written by one author
48
Sammlung
48
Conference paper
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Konferenzbeitrag
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Aufsatzsammlung
36
Lehrbuch
35
Textbook
34
Case study
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Fallstudie
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Konferenzschrift
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Reprint
19
Amtsdruckschrift
16
Government document
16
Bibliografie enthalten
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Bibliography included
15
Systematic review
12
Übersichtsarbeit
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Conference proceedings
7
Guidebook
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Ratgeber
7
Bibliografie
5
No longer published / No longer aquired
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Statistik
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English
8,415
German
118
French
13
Swedish
2
Finnish
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Spanish
1
Undetermined
1
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Han, Heesup
40
Mattila, Anna S.
30
Jang, Soocheong
21
Lusk, Jayson L.
20
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Agarwal, Sumit
15
Sharma, Piyush
15
Stavins, Joanna
15
Einav, Liran
14
Grewal, Dhruv
14
Hanks, Lydia
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Klaus, Philipp
13
McFadden, Daniel
13
Miao, Li
13
Park, Jungkun
13
Schuh, Scott
13
Gong, Taeshik
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Bilgihan, Anil
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Hollebeek, Linda D.
11
Kaiser, Harry M.
11
Nayga, Rodolfo M.
11
Propper, Carol
11
Allcott, Hunt
10
Cawley, John H.
10
Dong, Diansheng
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Hyun, Sunghyup Sean
10
Kaplan, Greg
10
Kolstad, Jonathan T.
10
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National Bureau of Economic Research
52
American Marketing Association
8
Friedrich-Schiller-Universität Jena
5
USA / Bureau of Foreign and Domestic Commerce
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
American Council on Consumer Interests
2
Federal Reserve Bank of New York
2
INSEAD
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
USA / Economic Research Service
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Home Economics Association
1
American Management Association
1
American Management Asssociations
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Christian-Albrechts-Universität zu Kiel
1
Columbia University / Bureau of Applied Social Research
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Labor
1
Deutsches Historisches Institut Washington DC
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
Ecole des hautes études commerciales <Montréal> / Institut d'économie appliquée
1
Erasmus Research Institute of Management
1
European University Institute / Department of Economics
1
Fachhochschule Reutlingen / European School of Business
1
Federal Reserve Bank of Chicago / Research Dept
1
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Journal of retailing and consumer services
297
Working paper / National Bureau of Economic Research, Inc.
247
International journal of hospitality management
234
Journal of business research : JBR
175
Journal of consumer research : JCR ; an interdisciplinary bimonthly
147
The journal of services marketing
117
Journal of hospitality marketing & management
92
International journal of contemporary hospitality management
87
Psychology & marketing
87
Journal of travel and tourism marketing
82
Services marketing quarterly
79
The service industries journal
63
Journal of fashion marketing and management
57
Journal of service research : JSR
54
NBER working paper series
51
Cogent business & management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of consumer studies
48
International journal of retail & distribution management
47
Asia Pacific journal of marketing and logistics
46
American journal of agricultural economics
44
Journal of the Academy of Marketing Science
44
The journal of consumer marketing
43
Journal of international consumer marketing
41
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Journal of service management
38
The American economic review
38
Tourism management : research, policies, practice
37
Journal of marketing theory and practice
36
Service business
36
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
Journal of air transport management
33
Journal of consumer behaviour : an international research review
33
Journal of marketing
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of sport management and marketing : IJSMM
31
Journal of internet commerce
30
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Source
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ECONIS (ZBW)
8,543
USB Cologne (EcoSocSci)
3
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey
Sevilmiş, Ali
;
Doğan, Mehmet
;
Gálvez-Ruiz, Pablo
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 396-418
Persistent link: https://www.econbiz.de/10014505223
Saved in:
7
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
Generation Z's perceptions of a good life beyond consumerism : insights from the United States and Finland
Grénman, Miia
;
Hakala, Ulla
;
Mueller, Barbara
; …
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014465727
Saved in:
10
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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