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subject:"USA"
~subject:"Hochschule"
~type:"article"
~type_genre:"Conference paper"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Hochschule
Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
47
Kundenzufriedenheit
47
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
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22
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15
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15
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12
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12
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10
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Patients
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service quality
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Baković, Tomislav
1
Dužević, Ines
1
Enquist, Bo
1
Farrell, Wendy
1
Frandsen, Brigham
1
Frisch, Dominik
1
Gabbianelli, Linda
1
Johnson, Mikael
1
Jónás, Tamás
1
Khanna, Vandana Tandon
1
Knechel, W. Robert
1
Lazibat, Tonći
1
Lycke, Liselott
1
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1
Nenadál, Jaroslav
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Rebitzer, James B.
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Tano, Ingrid
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Wantara, Pribanus
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International journal of quality and service sciences
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of auditing : IJA
1
International journal of economics and financial issues : IJEFI
1
South Asian journal of management : SAJM
1
The TQM journal : the international review of organizational improvement
1
The journal of law, economics, & organization
1
Zukunft verantwortungsvoll gestalten : Forschungsforum der österreichischen Fachhochschulen 2021
1
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ECONIS (ZBW)
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1
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
2
The role of online formative assessment in higher education : effectiveness and student satisfaction
Farrell, Wendy
;
Pattermann, Juliana
- In:
Zukunft verantwortungsvoll gestalten : Forschungsforum …
,
(pp. 141-155)
.
2022
Persistent link: https://www.econbiz.de/10013380879
Saved in:
3
The relationships among service quality, customer satisfaction, and customer loyalty in library services
Wantara, Pribanus
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 264-269
Persistent link: https://www.econbiz.de/10011661417
Saved in:
4
Erfolgsfaktoren bei hochschulweiten Veränderungsprozessen am Beispiel der Systemakkreditierung
Wendt, Claudia
;
Frisch, Dominik
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 83-98)
.
2019
Persistent link: https://www.econbiz.de/10012134094
Saved in:
5
Gestaltung von Veränderungsprozessen an Hochschulen : Spannungsfelder, Rollenkonflikte und Handlungspraktiken von Hochschulleitungen und Zuständigen für Qualitätsmanagement in Verf...
Suwalski, Petra
- In:
Die Organisation von Hochschulen in Theorie und Praxis …
,
(pp. 135-151)
.
2019
Persistent link: https://www.econbiz.de/10012134097
Saved in:
6
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
7
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
Saved in:
8
A study on the relationship between the voice of customer with the cost of quality in processes of professional higher education institutions
Mulay, Rahul
;
Khanna, Vandana Tandon
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 55-72
Persistent link: https://www.econbiz.de/10011888096
Saved in:
9
Audit quality and regulation
Knechel, W. Robert
- In:
International journal of auditing : IJA
20
(
2016
)
3
,
pp. 215-223
Persistent link: https://www.econbiz.de/10011618185
Saved in:
10
Structuring incentives within accountable care organizations
Frandsen, Brigham
;
Rebitzer, James B.
- In:
The journal of law, economics, & organization
31
(
2015
),
pp. 77-103
Persistent link: https://www.econbiz.de/10011569582
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