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subject:"United Kingdom"
~isPartOf:"The journal of services marketing"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Search: subject_exact:"Dienstleistungssektor"
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United Kingdom
Customer satisfaction
Relationship marketing
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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27
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1
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Article
46
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46
Aufsatz in Zeitschrift
46
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English
46
Author
All
Huang, Min-Hsin
2
Lin, Binshan
2
Medler-Liraz, Hana
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arnold, Danny R.
1
Awan, Maheen Iqbal
1
Barnes, Donald C.
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Bodderas, Mareike
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Cachelin, Joe͏̈l Luc
1
Chen, Sixing
1
Cheng, Zhao-Hong
1
Childers, Carla Y.
1
Chong, Alain Yee Loong
1
Cronin, J. J.
1
Curth, Susanne
1
Dagger, Tracey S.
1
David, Meredith E.
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Edvardsson, Bo
1
Fleming, David E.
1
Gammoh, Bashar S.
1
Gill, Shahbaz Shabbir
1
Giraldo, Mario
1
Guidice, Rebecca M.
1
Gustafsson, Anders
1
Harris, Eric G.
1
Hartline, Michael D.
1
Hur, Won-Moo
1
Hwang, Hansol
1
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Published in...
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The journal of services marketing
The service industries journal
37
Journal of business research : JBR
31
Journal of service research : JSR
26
Journal of retailing and consumer services
23
Journal of service management
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of service research
13
Services marketing quarterly
13
International journal of hospitality management
12
Service business
12
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of the Academy of Marketing Science
10
International journal of services and operations management
9
Regional studies
9
Interaktionen im Dienstleistungsbereich
6
International journal of contemporary hospitality management
6
International journal of production economics
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of service theory and practice : JSTP
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Total quality management & business excellence
5
Discussion paper / Centre for Economic Policy Research
4
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
European journal of marketing
4
European journal of marketing : EJM
4
European journal of operational research : EJOR
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of services and standards
4
International journal of services technology and management
4
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ECONIS (ZBW)
46
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
8
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
Saved in:
9
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
10
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
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