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subject:"Vertrauen"
~person:"Bang, Nguyen"
~person:"Busser, James A."
~person:"Choi, Beom Joon"
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Search: subject_exact:"Beziehungsmarketing"
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Vertrauen
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
25
Konsumentenverhalten
25
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
13
Service quality
13
Confidence
10
Customer integration
8
Kundenintegration
8
Einzelhandel
7
Retail trade
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Brand image
5
Gerechtigkeit
5
Justice
5
Markenimage
5
Satisfaction
5
Brand
4
Loyalty
4
Markenartikel
4
Online retailing
4
Online-Handel
4
Trust
4
Beschwerdemanagement
3
Complaint management
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Customer value
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E-commerce
3
Electronic Commerce
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Hospital
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Kundenwert
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Marketing theory
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Bang, Nguyen
Busser, James A.
Choi, Beom Joon
Svensson, Göran
16
Usman, Osly
10
Akrout, Houcine
8
Han, Heesup
7
Mysen, Tore
7
Paulssen, Marcel
6
Fatima, Johra Kayeser
5
Mostert, Pierre
5
Rather, Raouf Ahmad
5
Roberts-Lombard, Mornay
5
Abosag, Ibrahim
4
Bilgihan, Anil
4
Bui Thanh Khoa
4
Folse, Judith Anne Garretson
4
Jones, Eli
4
Kenning, Peter
4
Lee, Choong-Ki
4
Osman, Zahir
4
Park, Jungkun
4
Pratiwi, Hana
4
Rajaobelina, Lova
4
Renner, Elke
4
Rosmawati, Pipih
4
Sridhar, Shrihari
4
Tyran, Jean-Robert
4
Ahn, Jiseon
3
Albaum, Gerald S.
3
Balaji, M. S.
3
Balqiah, Tengku Ezni
3
Banerjee, Shubhomoy
3
Basso, Kenny
3
Billström, Anders
3
Brengman, Malaika
3
Brun, Isabelle
3
Casidy, Riza
3
Cheah, Jun-Hwa
3
Chung, Namho
3
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The journal of services marketing
2
Business process management journal
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Services marketing quarterly
1
The journal of consumer marketing
1
The marketing review
1
The service industries journal
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ECONIS (ZBW)
10
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1
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
2
Customer disposition to social exchange in co-innovation
Busser, James A.
;
Shulga, Lenna V.
;
Kang, Hee Jung
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 299-307
Persistent link: https://www.econbiz.de/10011982011
Saved in:
3
Generational profiles in value co-creation interactions
Shulga, Lenna V.
;
Busser, James A.
;
Kim, Hyelin
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10011848350
Saved in:
4
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
5
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
6
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
7
The dark side of CRM : advantaged and disadvantaged customers
Bang, Nguyen
;
Simkin, Lyndon
- In:
The journal of consumer marketing
30
(
2013
)
1
,
pp. 17-30
Persistent link: https://www.econbiz.de/10009722354
Saved in:
8
A review of customer relationship management : successes, advances, pitfalls and futures
Bang, Nguyen
;
Mutum, Dilip S.
- In:
Business process management journal
18
(
2012
)
3
,
pp. 400-419
Persistent link: https://www.econbiz.de/10009572160
Saved in:
9
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
10
The dark side of CRM
Bang, Nguyen
- In:
The marketing review
11
(
2011
)
2
,
pp. 137-149
Persistent link: https://www.econbiz.de/10009356736
Saved in:
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