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type:"article"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Emotional intelligence"
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Emotional intelligence
Intelligence
14
Intelligenz
14
Emotion
9
Tourism employees
6
Tourismusberufe
6
Cognition
4
Hotel industry
4
Hotellerie
4
Kognition
4
Arbeitszufriedenheit
3
Dienstleistungsqualität
3
Job satisfaction
3
Service quality
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Stress
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Work stress
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Arbeitsverhalten
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Cognitive ability
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Customer service
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Emotional exhaustion
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Employees attitudes
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Gastgewerbe
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Gastronomie
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Hospitality industry
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8
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Bharwani, Sonia
1
Bonn, Mark Andrew
1
Cheshin, Arik
1
Cho, Meehee
1
Choo, Wei Chong
1
Gabriel, Allison S.
1
Han, Su-Jin
1
Jauhari, Vinnie
1
Jung, Hyo Sun
1
Kleef, Gerben A. van
1
Kraiger, Kurt
1
Ladkin, Adele
1
Lee, Kyung Hee
1
Mansor, Zuraina Dato’
1
Mattingly, Victoria
1
Moran, Christina M.
1
Nils, Frédéric
1
Osman, Hanaa
1
Parmentier, Michaël
1
Pirsoul, Thomas
1
Quynh Nhu Thi Nguyen
1
Souvet, Laurent
1
Yan, Zhen
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Yoon, Hye Hyun
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Human resource management review
International journal of contemporary hospitality management
International journal of organizational analysis
10
International journal of hospitality management
8
Leadership & organization development journal
7
International journal of project management : the journal of The International Project Management Association
6
Journal of retailing and consumer services
6
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
6
Employee relations
4
Journal of business ethics : JOBE
4
Journal of business research : JBR
4
Journal of organizational effectiveness : people and performance ; JOEPP
4
Journal of vocational behavior
4
Management research review
4
Global business review
3
Journal of Asia Business Studies
3
Journal of world business : JWB
3
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
3
Asia Pacific journal of management
2
Asian journal of business ethics : AJBE
2
Baltic journal of management : BJM
2
Career development international : the journal for executive, consultants, academics and individuals
2
European journal of management studies : EJMS
2
European management journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of human resource management
2
International journal of manpower
2
Journal of Global Entrepreneurship Research : JGER
2
Journal of family business management : JFBM
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of information & knowledge management : JIKM
2
Journal of international management
2
Management decision
2
Marketing letters : a journal of research in marketing
2
Qualitative research in financial markets
2
Rajagiri management journal
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Service business
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Technological forecasting & social change : an international journal
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The international journal of management education
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ECONIS (ZBW)
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1
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
2
Emotional intelligence and career-related outcomes : a meta-analysis
Pirsoul, Thomas
;
Parmentier, Michaël
;
Souvet, Laurent
; …
- In:
Human resource management review
33
(
2023
)
3
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014325664
Saved in:
3
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
4
Can emotional intelligence be trained? : a meta-analytical investigation
Mattingly, Victoria
;
Kraiger, Kurt
- In:
Human resource management review
29
(
2019
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10012000423
Saved in:
5
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
6
Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
7
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
8
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
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