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type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
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Konsumentenverhalten
Relationship marketing
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
34
Kundenzufriedenheit
34
Service Quality
24
Consumer behaviour
19
Viet Nam
18
Vietnam
18
Beziehungsmarketing
15
Customer Satisfaction
15
Financial audit
9
Wirtschaftsprüfung
9
Emotion
6
Higher education institution
6
Hochschule
6
Satisfaction
6
Students
6
Studierende
6
Audit Quality
5
Student Satisfaction
5
Customer Loyalty
4
Electronic Banking
4
Electronic banking
4
Indonesia
4
Indonesien
4
Bank
3
Beschwerdemanagement
3
Complaint management
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Perceived Value
3
Relationship Quality
3
SERVQUAL
3
South Korea
3
Structural equation model
3
Strukturgleichungsmodell
3
Student Loyalty
3
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Article in journal
27
Aufsatz in Zeitschrift
27
Language
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English
27
Author
All
Febrilia, Ika
2
Mulyono, Hardi
2
Pramono, Rudy
2
Rizan, Mohamad
2
Tung Tran Anh
2
Van Dat Tran
2
Wibowo, Agus
2
Akob, Muhammad
1
Amin, Grace
1
Ari Warokka
1
Bernato, Innocentius
1
Bua, Hasanuddin
1
Bui Huy Khoi
1
Canh Chi Hoang
1
Chittipa Ngamkroeckjoti
1
Ciptoheriyanto, Priyono
1
Furinto, Asnan
1
Goeltom, Vasco Adato H.
1
Hadian, Arief
1
Hala, Yusriadi
1
Halim, Rizal Edy
1
Hoang Ba Huyen Le
1
Ilyas, Gunawan Bata
1
Ismail, Yunita
1
Jakkrit Thavorn
1
Juliana, J.
1
Jung, Myung-Hee
1
Kien, Pham Van
1
Kim, Jong-Jin
1
Kristiana, Yustisia
1
Kussusanti, Susanti
1
Lee, Hyuk Jin
1
Lee, Jung Wan
1
Linh Nguyen Tran Cam
1
Luu Thanh Tan Nguyen
1
Madjid, Rahmat
1
Mohammed Hariri Bakri
1
Moon, Ji-Sun
1
Ngo Chi Thanh
1
Nguyen Thanh Do
1
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Published in...
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Journal of Asian finance, economics and business : JAFEB
Journal of retailing and consumer services
265
International journal of hospitality management
236
Journal of business research : JBR
147
The journal of services marketing
145
The service industries journal
104
International journal of contemporary hospitality management
96
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
81
Services marketing quarterly
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
Journal of service research : JSR
66
Service business
59
Cogent business & management
56
Journal of service management
48
Tourism management : research, policies, practice
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
39
International journal of quality and service sciences
37
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
International journal of services, economics and management
34
Journal of service research
31
Journal of strategic marketing
31
Journal of the Academy of Marketing Science
31
Total quality management & business excellence
31
Psychology & marketing
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of quality & reliability management
26
Journal of retailing
26
Marketing intelligence & planning
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Technological forecasting & social change : an international journal
23
International journal of electronic customer relationship management : IJECRM
22
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ECONIS (ZBW)
27
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1
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
2
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
3
The roles of health consciousness and service quality toward customer purchase decision
Tung Tran Anh
;
Pham Ngan Thi
;
Kien, Pham Van
;
Linh …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 345-351
Persistent link: https://www.econbiz.de/10012670689
Saved in:
4
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
5
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
6
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
7
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
8
The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.
;
Kristiana, Yustisia
;
Juliana, J.
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 967-976
Persistent link: https://www.econbiz.de/10012671847
Saved in:
9
The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
10
Tourism service quality and tourism product availability on the loyalty of international tourists
Rahmiati, Filda
;
Norfaridatul Akmaliah Othman
;
Mohammed …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 959-968
Persistent link: https://www.econbiz.de/10012672192
Saved in:
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