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type:"article"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Total quality management & business excellence"
~subject:"Hotel industry"
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Hotel industry
Dienstleistungsqualität
211
Service quality
211
Customer satisfaction
133
Kundenzufriedenheit
133
Consumer behaviour
86
Konsumentenverhalten
86
Beziehungsmarketing
63
Relationship marketing
63
Quality management
44
Qualitätsmanagement
44
service quality
43
Hotellerie
35
Holiday behaviour
31
Urlaubsverhalten
31
Hospital
23
Krankenhaus
23
Product quality
22
Produktqualität
22
Gesundheitsversorgung
21
Health care
21
Tourism industry
20
Tourismuswirtschaft
20
Airline
18
Fluggesellschaft
18
customer satisfaction
18
Tourism
15
Tourism marketing
15
Tourismus
15
Tourismusmarketing
15
satisfaction
15
Emotion
14
Gesundheitswesen
14
Health care system
14
Measurement
13
Messung
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Viral marketing
12
Virales Marketing
12
loyalty
12
Customer service
11
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35
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Han, Heesup
6
Kim, Jinkyung Jenny
3
Law, Chun Hung Roberts
2
Sparks, Beverley
2
Weber, Karin
2
Abou-Shouk, Mohamed A.
1
Ahmad, Mansoor
1
Ahn, Jiseon
1
Akhtar, Farheen
1
Al-Ansi, Amr
1
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1
Anaba, Valery
1
Ariffin, Ahmad Azmi M.
1
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1
Balıkçıoğlu, Sevgi
1
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1
Berezan, Orie
1
Bodet, Guillaume
1
Bouchet, Patrick
1
Browning, Victoria
1
Chan, Ambrose Pak Ho
1
Chang, Kuo-Chien
1
Chatzoglou, Prodromos D.
1
Chen, Xiaohong
1
Cheng, Yi-Sung
1
Dedeoğlu, Bekir Bora
1
Dogru, Tarik
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Hsu, Cathy H. C.
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Jani, Dev
1
Jeaheng, Yoksamon
1
Kang, Sungeun
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Kashif Hussain
1
Khalifa, Gamal S.
1
Krishen, Anjala S.
1
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Journal of travel and tourism marketing
Total quality management & business excellence
International journal of hospitality management
129
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of retailing and consumer services
9
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Administrative Sciences : open access journal
5
Global business and finance review
5
The journal of services marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
The Cornell hospitality quarterly
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
Journal of Asian finance, economics and business : JAFEB
3
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ECONIS (ZBW)
35
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
3
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
4
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
5
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
6
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
7
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
8
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
9
Understanding the influence of "feeling at home" on healthcare travelers' well-being : a comparison of Airbnb and hotel homescapes
Suess, Courtney
;
Kang, Sungeun
;
Dogru, Tarik
;
Mody, …
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 479-494
Persistent link: https://www.econbiz.de/10012289351
Saved in:
10
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
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