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type:"article"
~isPartOf:"Socio-economic planning sciences : the international journal of public sector decision-making"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
26
Service quality
26
Gesundheitsversorgung
10
Health care
10
Qualitätsmanagement
8
Gesundheitswesen
7
Health care system
7
Hospital
7
Krankenhaus
7
Customer satisfaction
6
Data envelopment analysis
6
Data-Envelopment-Analyse
6
Kundenzufriedenheit
6
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Higher education
3
Higher education institution
3
Hochschule
3
Wasserwirtschaft
3
Water industry
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AHP approach
2
AHP-Verfahren
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Competition
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Composite indicator
2
Efficiency
2
Effizienz
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Emergency department
2
Fuzzy TOPSIS
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Healthcare service quality
2
Italien
2
Italy
2
Notaufnahme
2
Patient mobility
2
Patienten
2
Patients
2
Performance evaluation
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Performance measurement
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8
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Ayyildiz, Ertugrul
1
Bao, Tiantian
1
Camanho, Ana Santos
1
Cinar, Melih
1
D'Inverno, Giovanna
1
Erdogan, Melike
1
Florez-Perez, Laura
1
Heidari, Atefeh
1
Imamoglu, Gul
1
Kalender, Zeynep Tuğçe
1
Karasan, Ali
1
Liu, Henry J.
1
Liu, Yifan
1
Mohammaditabar, Davood
1
Murat, Mirac
1
Mutlu, Meltem
1
Nojavan, Majid
1
Nóvoa, Henriqueta
1
Pellegrino, Maria Sole
1
Pereira, Miguel Alves
1
Sahin, Aleyna
1
Sennaroglu, Bahar
1
Tuzkaya, Gülfem
1
Vanacore, Amalia
1
Vilarinho, Hermilio
1
Wang, Dan
1
Wang, Lu
1
Wu, Shanhua
1
Yan, Zhenli
1
Yang, Zhongzhen
1
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Socio-economic planning sciences : the international journal of public sector decision-making
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Total quality management & business excellence
43
Quality management journal : QMJ
42
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
International journal of services, economics and management
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services and operations management : IJSOM
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
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1
Evaluating sustainable service quality in higher education from a multi-stakeholder perspective : an integrated fuzzy group decision-making method
Bao, Tiantian
;
Liu, Yifan
;
Yang, Zhongzhen
;
Wu, Shanhua
; …
- In:
Socio-economic planning sciences : the international …
92
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014529174
Saved in:
2
Water Utility Service Quality Index : a customer-centred approach for assessing the quality of service in the water sector
Vilarinho, Hermilio
;
Pereira, Miguel Alves
;
D'Inverno, …
- In:
Socio-economic planning sciences : the international …
92
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014529005
Saved in:
3
A holistic decision-making approach to assessing service quality in higher education institutions
Sahin, Aleyna
;
Imamoglu, Gul
;
Murat, Mirac
;
Ayyildiz, …
- In:
Socio-economic planning sciences : the international …
92
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014529057
Saved in:
4
Delivery of private toll roads : incentive strategies for improving service quality and social welfare
Wang, Lu
;
Liu, Henry J.
;
Wang, Dan
;
Florez-Perez, Laura
- In:
Socio-economic planning sciences : the international …
86
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014282460
Saved in:
5
Healthcare service quality evaluation : an integrated decision-making methodology and a case study
Karasan, Ali
;
Erdogan, Melike
;
Cinar, Melih
- In:
Socio-economic planning sciences : the international …
82
(
2022
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013363523
Saved in:
6
A fuzzy service quality based approach for performance evaluation of educational units
Nojavan, Majid
;
Heidari, Atefeh
;
Mohammaditabar, Davood
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012496491
Saved in:
7
Testing inter-group ranking heterogeneity : do patient characteristics matter for prioritization of quality improvements in healthcare service?
Vanacore, Amalia
;
Pellegrino, Maria Sole
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012496502
Saved in:
8
Hospital service quality evaluation with IVIF-PROMETHEE and a case study
Tuzkaya, Gülfem
;
Sennaroglu, Bahar
;
Kalender, Zeynep …
- In:
Socio-economic planning sciences : the international …
68
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146305
Saved in:
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