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type:"article"
~person:"Edvardsson, Bo"
~person:"Han, Heesup"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
65
Service quality
65
Customer satisfaction
43
Kundenzufriedenheit
43
Consumer behaviour
35
Konsumentenverhalten
35
Beziehungsmarketing
26
Relationship marketing
26
Hotel industry
15
Hotellerie
15
Holiday behaviour
10
Urlaubsverhalten
10
Airline
7
Beschwerdemanagement
7
Complaint management
7
Customer service
7
Emotion
7
Fluggesellschaft
7
Gastronomie
7
Kundenservice
7
Product quality
7
Produktqualität
7
Restaurant industry
7
Tourism
6
Tourism industry
6
Tourismuswirtschaft
6
Betriebliche Wertschöpfung
5
Customer integration
5
Dienstleistung
5
Dienstleistungssektor
5
Kundenintegration
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Luxury goods
5
Luxusgüter
5
Schweden
5
Service industry
5
Services
5
Sweden
5
Tourismus
5
Value creation
5
satisfaction
5
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3
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Book / Working Paper
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63
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63
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2
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English
65
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Edvardsson, Bo
Han, Heesup
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
Bruhn, Manfred
26
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Hanushek, Eric Alan
21
Sharma, Piyush
21
Siciliani, Luigi
20
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Rivkin, Steven G.
14
Benkenstein, Martin
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
Mahapatra, Siba Sankar
13
O'Cass, Aron
13
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Journal of travel and tourism marketing
17
International journal of hospitality management
11
Journal of service management
6
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Marketing letters : a journal of research in marketing
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
65
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1
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
8
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
9
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
10
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
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