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type:"article"
~person:"Han, Heesup"
~person:"Knechel, W. Robert"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
61
Service quality
61
Customer satisfaction
34
Kundenzufriedenheit
34
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
18
Relationship marketing
18
Financial audit
15
Hotel industry
15
Hotellerie
15
Wirtschaftsprüfung
15
Holiday behaviour
10
Urlaubsverhalten
10
Financial statement audit
8
Jahresabschlussprüfung
8
Airline
7
Fluggesellschaft
7
Product quality
7
Produktqualität
7
Quality management
7
Qualitätsmanagement
7
Emotion
5
Luxury goods
5
Luxusgüter
5
Regulation
5
Regulierung
5
Tourism
5
Tourismus
5
USA
5
United States
5
audit quality
5
satisfaction
5
Abschlussprüferrecht
4
Air passenger transport
4
Air transport
4
Audit regulation
4
Confidence
4
Cruise
4
Fee (Remuneration)
4
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Article in journal
61
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61
Conference paper
1
Konferenzbeitrag
1
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English
61
Author
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Han, Heesup
Knechel, W. Robert
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
Bruhn, Manfred
26
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
23
Hanushek, Eric Alan
21
Sharma, Piyush
21
Siciliani, Luigi
20
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Zhang, Min
16
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Rivkin, Steven G.
14
Benkenstein, Martin
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
Mahapatra, Siba Sankar
13
O'Cass, Aron
13
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Journal of travel and tourism marketing
17
International journal of hospitality management
11
Auditing : a journal of practice & theory
5
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
4
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
2
International journal of auditing : IJA
2
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
The accounting review : a publication of the American Accounting Association
2
Tourism management : research, policies, practice
2
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
European accounting review
1
International journal of physical distribution and logistics management
1
Journal of Contemporary Issues in Business and Government
1
Journal of accounting research
1
Journal of business research : JBR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Managerial auditing journal
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
61
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61
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1
Do audit teams affect audit production and quality? : evidence from audit teams' industry knowledge
Cahan, Steven F.
;
Che, Limei
;
Knechel, W. Robert
; …
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
4
,
pp. 2657-2695
Persistent link: https://www.econbiz.de/10013464950
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
4
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
5
If you don't care, I will switch : online retailers' behaviour on third-party logistics services
Abdul Hafaz Ngah
;
Thurasamy Ramayah
;
Han, Heesup
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 813-837
Persistent link: https://www.econbiz.de/10014331839
Saved in:
6
The effect of client industry agglomerations on auditor industry specialization
Knechel, W. Robert
;
Williams, Devin
- In:
Journal of accounting research
61
(
2023
)
5
,
pp. 1771-1825
Persistent link: https://www.econbiz.de/10014436577
Saved in:
7
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
8
Audit firm political connections and PCAOB inspection reports
Knechel, W. Robert
;
Park, Hyun Jong
- In:
Accounting, organizations and society : an …
100
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013264613
Saved in:
9
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
10
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
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