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type:"article"
~person:"Park, Sang-June"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
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5
Measurement
4
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4
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service quality
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customer heterogeneity
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Park, Sang-June
Shahin, Arash
16
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13
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Prybutok, Victor R.
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9
Cudney, Elizabeth A.
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Total quality management & business excellence
3
The service industries journal
1
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ECONIS (ZBW)
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Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
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2
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
3
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
4
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
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