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type:"article"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~type_genre:"Conference paper"
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Customer satisfaction
Einzelhandel
Dienstleistungsqualität
132
Service quality
132
Kundenzufriedenheit
47
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
Relationship marketing
22
Hospital
15
Krankenhaus
15
Financial audit
12
Wirtschaftsprüfung
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
10
Hochschule
10
Product quality
10
Produktqualität
10
Dienstleistungssektor
9
Gesundheitswesen
9
Health care system
9
Service industry
9
Patienten
8
Patients
8
service quality
8
E-commerce
6
Electronic Commerce
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Innovation adoption
6
Innovationsakzeptanz
6
Measurement
6
Messung
6
Online retailing
6
Online-Handel
6
Retail trade
6
Arbeitszufriedenheit
5
Financial statement audit
5
Indonesia
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Aufsatz im Buch
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Konferenzbeitrag
50
Case study
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Fallstudie
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7
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He, Zhen
2
Raharjo, Hendry
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1
Abu Bakar bin Abdul Hamid
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Agyapong, Gloria Kakrabah-Quarshie
1
Ariyanti, M.
1
Awasthi, Anjali
1
Baccarani, Claudio
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Bera, Sasadhar
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Bui Nhat Vuong
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1
Farrell, Wendy
1
Fotiadis, Anestis K.
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1
Geni, S. L.
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Guglielmetti Mugion, Roberta
1
Hamilton, John R.
1
Hartono, Markus
1
He, Shuguang
1
Heikka, Eija-Liisa
1
Hsu, Maxwell K.
1
Huang, Dali
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
The TQM journal : the international review of organizational improvement
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Business process management journal
3
International journal of quality and service sciences
3
Journal of service theory and practice
3
International journal of economics and financial issues : IJEFI
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Research in transportation economics
2
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Information technology and management
1
Journal of business research : JBR
1
Journal of economic development
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Reinventing management strategies : the design for future ; issues in marketing and finance
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
South Asian journal of management : SAJM
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The international review of retail, distribution and consumer research
1
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
1
Zukunft verantwortungsvoll gestalten : Forschungsforum der österreichischen Fachhochschulen 2021
1
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1
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
2
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
3
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
4
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
5
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
6
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
7
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
Saved in:
8
The role of online formative assessment in higher education : effectiveness and student satisfaction
Farrell, Wendy
;
Pattermann, Juliana
- In:
Zukunft verantwortungsvoll gestalten : Forschungsforum …
,
(pp. 141-155)
.
2022
Persistent link: https://www.econbiz.de/10013380879
Saved in:
9
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
10
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
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