//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~subject:"Konsumentenverhalten"
~type_genre:"Book section"
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service quality"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Service quality
1,145
Dienstleistungsqualität
1,144
Beziehungsmarketing
191
Relationship marketing
191
Customer satisfaction
184
Kundenzufriedenheit
184
Quality management
182
Qualitätsmanagement
182
Deutschland
152
Germany
152
Theorie
131
Theory
131
Consumer behaviour
109
USA
63
United States
63
Hospital
58
Krankenhaus
58
Dienstleistungssektor
55
Service industry
55
Customer service
53
Kundenservice
53
Measurement
50
Messung
50
Gesundheitsversorgung
49
Health care
49
Gesundheitswesen
41
Health care system
41
Product quality
40
Produktqualität
40
Evaluation
36
Financial audit
36
Wirtschaftsprüfung
36
Bewertung
35
Higher education institution
35
Hochschule
35
Lieferantenmanagement
34
Supplier relationship management
34
E-commerce
30
Electronic Commerce
30
more ...
less ...
Online availability
All
Undetermined
46
Free
3
Type of publication
All
Article
Book / Working Paper
1
Type of publication (narrower categories)
All
Book section
Conference paper
Article in journal
3,596
Aufsatz in Zeitschrift
3,596
Aufsatz im Buch
91
Konferenzbeitrag
27
Case study
3
Fallstudie
3
Reprint
1
more ...
less ...
Language
All
English
100
German
9
Author
All
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Hüttel, Björn Armin
2
Iacobucci, Dawn
2
Patten, Elena
2
Schumann, Jan Hendrik
2
Uusitalo, Outi
2
Abu Bakar bin Abdul Hamid
1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Ashfaq
1
Aji, Bagus Wicaksono
1
Akgül, Yakup
1
Akhtar, Javaid
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Almhofer, Helmut
1
Aloysius, John A.
1
Amoroso, Donald L.
1
Ariyanti, M.
1
Ates, Zelal
1
Balqiah, Tengku Ezni
1
Baranova, Polina
1
Barrera-Barrera, Ramón
1
Bartl, Christopher
1
Ben M'rad, Ramzi
1
Bharati, Pratyush
1
Bianco, Rosario
1
Blecharz, Pavel
1
Boksberger, Philipp
1
Botschen, Günther
1
Bouranta, Nancy
1
Brandão, Amélia Maria Pinto da Cunha
1
Brandão, Patrícia Leite
1
Bresolles, Grégory
1
Bui Nhat Vuong
1
Buła, Piotr
1
Bäckström, Lars
1
Büttgen, Marion
1
more ...
less ...
Published in...
All
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Building consumer-brand relationship in luxury brand management
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
Enhancing knowledge development in marketing ; Vol. 21
2
Handbook of research on customer engagement
2
Journal of service theory and practice
2
Marketing in the new global order : challenges and opportunities
2
Marktpsychologie
2
Recent developments in Vietnamese business and finance
2
Strategies and tools for managing connected consumers
2
The TQM journal : the international review of organizational improvement
2
Three essays on success factors of digital and non-digital services
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
2007 Business & Economics Society International Conference ; Vol. 1
1
A Research Agenda for Service Marketing
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Advances in applied economics, business and development
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Applied economics, business and development
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Aviation systems : management of the integrated aviation value chain
1
Big data analytics in operations and supply chain management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand management ; Vol. 2
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business infrastructure for sustainability in developing economies
1
Business process management journal
1
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
1
Cases on managing e-services
1
Contemporary issues in digital marketing
1
Contemporary research in e-marketing ; 1
1
Customer Experience : Forum Dienstleistungsmanagement
1
Data mining and informatics
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
more ...
less ...
Source
All
ECONIS (ZBW)
109
Showing
1
-
10
of
109
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
Saved in:
3
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
4
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
Saved in:
5
Customers' intention in terms of using mobile banking services in Serbia
Šabotić, Zenaida
;
Vehapi, Semir
;
Lekpek, Ahmedin
- In:
Digital Transformation of the Financial Industry : …
,
(pp. 151-169)
.
2023
Persistent link: https://www.econbiz.de/10013549146
Saved in:
6
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
7
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
8
A fresh look on determinants of online repurchase intention
Ir. Jagjeet Singh Sarban Singh
;
Omkar Dastane
;
Haba, …
- In:
Handbook of research on digital transformation …
,
(pp. 87-116)
.
2022
Persistent link: https://www.econbiz.de/10014438080
Saved in:
9
The impact of Artificial Intelligence-driven recommendation on customer experience in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
Saved in:
10
"Interesting but scary" : customers' perceived value of MyData
Haapio, Heidi
;
Uusitalo, Outi
- In:
Contemporary issues in digital marketing
,
(pp. 152-162)
.
2022
Persistent link: https://www.econbiz.de/10012698316
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->