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type:"article"
~subject:"Kundenintegration"
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Search: subject_exact:"Selbstbedienung"
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Kundenintegration
Selbstbedienung
381
Self-service
365
Consumer behaviour
208
Konsumentenverhalten
208
Kundenzufriedenheit
114
Customer satisfaction
113
Dienstleistungsqualität
106
Service quality
106
Innovation adoption
81
Innovationsakzeptanz
81
Self-service technology
50
Einzelhandel
47
Retail trade
46
Beziehungsmarketing
45
Relationship marketing
45
Technischer Fortschritt
36
Technological change
36
Electronic Banking
30
Electronic banking
30
self-service technology
30
USA
28
United States
24
Customer integration
22
Beschwerdemanagement
20
Complaint management
20
Deutschland
20
Self-service technologies
19
Customer service
18
E-commerce
18
Electronic Commerce
18
Kundenservice
18
Food retailing
17
Innovation diffusion
17
Innovationsdiffusion
17
Internet
17
Lebensmitteleinzelhandel
17
Dienstleistungssektor
16
Hotel industry
16
Hotellerie
16
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Hilton, Toni
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Grubbström, Linn
1
Harrison, Tina
1
Huang, Jieshan
1
Kelly, Petranka
1
Kenesei, Zsófia
1
Kimes, Sheryl E.
1
Kosaka, Michitaka
1
Lawlor, Jennifer
1
Lin, Da
1
Lin, Yu-ling
1
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1
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Mohd-Any, Amrul Asraf
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1
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1
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1
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1
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Journal of marketing management : MM
2
Asia Pacific journal of marketing and logistics
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
International journal of hospitality management
1
International journal of services and operations management
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
1
Journal of decision systems
1
Journal of promotion management : JPM
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Kundenintegration : Forum Dienstleistungsmanagement
1
MIT sloan management review
1
Management information systems : mis quarterly
1
Services marketing cases in emerging markets : an asian perspective
1
Services marketing quarterly
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
22
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1
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
2
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
3
The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Shin, Hyunju
;
Dai, Bo
- In:
Journal of strategic marketing
30
(
2022
)
8
,
pp. 723-745
Persistent link: https://www.econbiz.de/10013492887
Saved in:
4
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
5
Self-service technology research : a bibliometric co-citation visualization analysis
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
80
(
2019
),
pp. 101-112
Persistent link: https://www.econbiz.de/10012058618
Saved in:
6
A holistic view of value generation process in a SSBI environment : a service dominant logic perspective
Bani-Hani, Imad
;
Pareigis, Jörg
;
Tona, Olgerta
; …
- In:
Journal of decision systems
27
(
2018
),
pp. 46-55
Persistent link: https://www.econbiz.de/10012161962
Saved in:
7
"Good enough customers": impact of role clarity in self-service technologies
Kenesei, Zsófia
- In:
Die informatisierte Service-Ökonomie : Veränderungen …
,
(pp. 133-154)
.
2018
Persistent link: https://www.econbiz.de/10011903586
Saved in:
8
Co-creating value with online banking services : the case of Maybank
Mahdzan, Nurul Shahnaz
;
Mohd-Any, Amrul Asraf
;
Zalfa …
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 5-16)
.
2017
Persistent link: https://www.econbiz.de/10011537853
Saved in:
9
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
10
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
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