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type_genre:"Accompanied by computer file"
~type_genre:"Conference paper"
~type_genre:"Fallstudie"
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Search: subject_exact:"Complaint management"
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Beschwerdemanagement
20
Complaint management
20
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
7
Kundenzufriedenheit
7
Deutschland
5
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5
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Betriebliche Kreislaufwirtschaft
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Schmitt, R.
2
Banwet, D. K.
1
Bayraktar, Osman
1
Berglund, Kristin M.
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Berkhoff, Stephan
1
Blümelhuber, Christian
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Borth, Björn-Olaf
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Breja, S. K.
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Casadesús, Martí
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Chang, Wei-Lung
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1
Effey, T.
1
Eggert, Axel
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Gaedke, Yvonne
1
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Petnji Yaya, Luc Honore
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1
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1
Schmitt, Robert
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Schmitt, S.
1
Singh, Jaywant
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Smith-Ditizio, Amber A.
1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Journal of air transport management
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business strategies : types, benefits and effects on firm performance
1
HMD : Praxis der Wirtschaftsinformatik
1
International journal of productivity and quality management : IJPQM
1
Journal of organizational behavior management
1
Markt-Management
1
Schritte in die künftige Mobilität : technische und betriebswirtschaftliche Aspekte : [4. Wissenschaftsforum Mobilität am 21. Juni 2012]
1
Services marketing cases in emerging markets : an asian perspective
1
Supply Management Research : aktuelle Forschungsergebnisse 2016
1
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
1
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ECONIS (ZBW)
20
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1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
2
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
3
Technical complaint management from a quality perspective
Linder, A.
;
Schmitt, S.
;
Schmitt, R.
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 865-875
Persistent link: https://www.econbiz.de/10010393803
Saved in:
4
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
5
Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin
;
Stölzle, Wolfgang
- In:
Supply Management Research : aktuelle …
,
(pp. 187-211)
.
2017
Persistent link: https://www.econbiz.de/10011590528
Saved in:
6
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
7
Beschwerdemanagement als Instrument der Kundenorientierung : eine empirische Untersuchung zu den Implementierungsproblemen und Gestaltungsmöglichkeiten von Beschwerdemanagement in...
Bayraktar, Osman
-
2011
Im zunehmend intensiven Wettbewerb um Marktanteile bzw. Kunden spielt Beschwerdemanagement eine zentrale Rolle. Denn mit der Einführung und Umsetzung eines Beschwerdemanagementsystems können Kundenzufriedenheit wiederhergestellt und die Unternehmensprozesse anhand der Beschwerdeinformationen...
Persistent link: https://www.econbiz.de/10009682935
Saved in:
8
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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