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type_genre:"Article in journal"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~person:"Han, Su-Jin"
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Dienstleistungsqualität
2
Emotion
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Gastronomie
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Intelligence
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Intelligenz
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Restaurant industry
2
Service performance
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Service quality
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Arbeitsverhalten
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Arbeitszufriedenheit
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Customer service
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Dienstleistungsberufe
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Emotional exhaustion
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Emotional intelligence
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Führungskräfte
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Führungsstil
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Job satisfaction
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Kundenservice
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Leader support
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Leader's emotional intelligence
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Leadership style
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Managers
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Organizational behaviour
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Perceived organizational support
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Restaurant management
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Service under pressure
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Service workers
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Tourism employees
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Tourismusberufe
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Verhalten in Organisationen
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Han, Su-Jin
Han, Heesup
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Kwan, Ho Kwong
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Bai, Billy
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Barclay, Laurie J.
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Brosi, Prisca
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Chowdhury, Rafi M. M. I.
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Gabriel, Yiannis
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Zoghbi-Manrique-de-Lara, Pablo
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International journal of contemporary hospitality management
Journal of business ethics : JOBE
Career development international : the journal for executive, consultants, academics and individuals
1
Journal of service theory and practice : JSTP
1
Management decision : MD
1
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Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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