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type_genre:"Article in journal"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"retention"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Telekommunikationssektor"
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Beziehungsmarketing
retention
Telecommunications industry
10
Telekommunikationssektor
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Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
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Blasco-López, Ma Francisca
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Culver, Jeffrey N.
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D'Alessandro, Steven
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Edward, Manoj
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Services marketing quarterly
Journal of retailing and consumer services
6
Journal of strategic marketing
5
The journal of services marketing
4
Journal of management research
3
African journal of business and economic research : AJBER
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of internet marketing and advertising : IJIMA
2
Journal of business research : JBR
2
Journal of targeting, measurement and analysis for marketing
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The TQM journal : the international review of organizational improvement
2
The journal of brand management : an international journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
African journal of economic and management studies : AJEMS
1
Arab economic and business journal
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Asia marketing journal
1
Asian journal of marketing : the official journal of the Marketing Institute of Singapore
1
Baltic journal of management
1
Berner betriebswirtschaftliche Schriften
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business process management journal
1
Central European business review : CEBR
1
Cogent business & management
1
Corporate reputation review : an international journal
1
DUV / Wirtschaftswissenschaft
1
Economic review : journal of economics & business
1
Economies : open access journal
1
Edition Dr. Stein
1
Electronic commerce research
1
Electronic commerce research and applications
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EuroMed journal of management
1
European management review : the journal of the European Academy of Management
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Global business review
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HMD : Praxis der Wirtschaftsinformatik
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ECONIS (ZBW)
5
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1
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
2
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
3
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
4
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
5
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
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