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type_genre:"Article in journal"
~isPartOf:"Services marketing quarterly"
~subject:"Mobiltelefon"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Telekommunikationssektor"
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Mobiltelefon
Telecommunications industry
10
Telekommunikationssektor
10
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Mobile phone
4
Digitale Dienste
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India
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Indien
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Marketing management
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Marketingmanagement
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Telekommunikation
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retention
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Call center
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Article in journal
Aufsatz in Zeitschrift
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English
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Birch, Nancy J.
1
Carter, Leanne
1
Culver, Jeffrey N.
1
D'Alessandro, Steven
1
Das Gupta, Devashish
1
Edward, Manoj
1
George, Babu P.
1
Gray, David
1
Johnson, Lester W.
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Sarkar, Sudipta Kiran
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Sharma, Atul
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Tesfom, Goitom
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Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
15
Information economics and policy : IEP
7
Journal of retailing and consumer services
5
International journal of industrial organization
4
Journal of regulatory economics
3
Amfiteatru economic : an economic and business research periodical
2
Applied economics letters
2
Harvard-Business-Manager : das Wissen der Besten
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of process management and benchmarking : IJPMB
2
International journal of production economics
2
Journal of industry, competition and trade
2
Advances in business and management forecasting
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business and Economic Research : BER
1
Cahiers BEI
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
EIB papers
1
Economia e diritto del terziario : rivista quadrimestrale
1
Electronic commerce research and applications
1
European economic review : EER
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Harvard business review : HBR
1
Industrial and corporate change
1
International economics & finance journal : (IEFJ)
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of enterprise network management
1
International journal of forecasting
1
International journal of innovation and technology management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of management and decision making : IJMDM
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International journal of management and economics
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International journal of management and marketing research : IJMMR
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International journal of management and network economics : IJMNE
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ECONIS (ZBW)
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1
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
2
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
3
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
4
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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