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type_genre:"Article in journal"
~person:"Aalst, Wil van der"
~person:"Quach, Sara"
~type_genre:"Multi-volume publication"
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Search: subject_exact:"Web-basierter Dienst"
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Digitale Dienste
7
Web-based service
7
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Service quality
4
Internet
3
Telecommunications industry
3
Telekommunikationssektor
3
Business process management
2
Enterprise architecture
2
Internet service provider
2
Internet service provider (ISP)
2
Prozessmanagement
2
Unternehmensarchitektur
2
Age profile
1
Attitudinal loyalty
1
Behavioural intentions
1
Customer commitment
1
High-tech services
1
Internet usage
1
Internet usage pattern
1
Services quality
1
Trust
1
Value
1
Workflow management system
1
Workflow-Management-System
1
attitudinal loyalty
1
behavioral loyalty
1
commitment
1
customer commitment
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customer retention
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customer satisfaction
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satisfaction
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service quality
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Article in journal
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7
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English
7
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Aalst, Wil van der
Quach, Sara
Sheth, Jagdish N.
8
Solomon, Michael R.
8
Greenstein, Shane M.
7
Thaichon, Paramaporn
6
Whinston, Andrew B.
6
Baghdadi, Youcef
5
Krämer, Jan
5
Kumar, Dinesh
5
Kumar, Pradeep
5
Nielson, Julia
5
Rouached, Mohsen
5
Altmann, Jörn
4
Bandyopadhyay, Subhajyoti
4
Giovannetti, Emanuele
4
Kannan, Govindan
4
Lobo, Antonio
4
Qureshi, M. N.
4
Sarkar, Anirban
4
Valletti, Tommaso M.
4
Benabdelhafid, Abdellatif
3
Bendriss, Sabri
3
Buganza, Tommaso
3
Cattaneo, Olivier
3
Cheng, Hsing Kenneth
3
Cho, Soohyun
3
Demirkan, Haluk
3
Devadasan, S. R.
3
Geng, Xianjun
3
Gerpott, Torsten J.
3
Guo, Hong
3
Juhrisch, Martin
3
Katz, Michael L.
3
Kim, Kibae
3
Lee, Daeho
3
Malmendier, Ulrike
3
Marx Gómez, Jorge Carlos
3
Peng, Xiao
3
Rasch, Alexander
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International journal of business process integration and management : IJBPIM
3
Journal of retailing and consumer services
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Services marketing quarterly
1
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ECONIS (ZBW)
7
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1
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
2
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
3
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
4
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
5
Special issue: The role of business processes in service-oriented architectures
Aalst, Wil van der
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003550754
Saved in:
6
The role of business processes in service oriented architectures
Aalst, Wil van der
;
Leymann, Frank
;
Reisig, Wolfgang
- In:
International journal of business process integration …
2
(
2007
)
2
,
pp. 75-80
Persistent link: https://www.econbiz.de/10003550755
Saved in:
7
An SOA-based architecture framework
Aalst, Wil van der
;
Beisiegel, Michael
;
Hee, Kees Max van
; …
- In:
International journal of business process integration …
2
(
2007
)
2
,
pp. 91-101
Persistent link: https://www.econbiz.de/10003550763
Saved in:
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