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type_genre:"Article in journal"
~person:"Connell, Julia"
~person:"D'Cruz, Premilla"
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Search: subject_exact:"Call center"
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Call centre
19
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19
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9
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5
Human Resource Management
5
Personalmanagement
5
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5
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4
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call centres
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Connell, Julia
D'Cruz, Premilla
Doellgast, Virginia
11
Burgess, John
9
Jouini, Oualid
9
Koole, Ger M.
8
L'Ecuyer, Pierre
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Noronha, Ernesto
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Hannif, Zeenobiyah
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Abdullateef, Aliyu Olayemi
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5
Chambel, Maria José
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Dallery, Yves
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Emadi, Seyed Morteza
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Holtgrewe, Ursula
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Legros, Benjamin
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Scholarios, Dora
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Chan, Wyean
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International employment relations review
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New technology, work and employment
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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Asia Pacific journal of human resources : APJHR
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Australian bulletin of labour
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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ECONIS (ZBW)
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1
Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam
;
Teo, Stephen T. T.
;
Connell, Julia
- In:
Asia Pacific journal of human resources : APJHR
56
(
2018
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
Saved in:
2
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
3
The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla
;
Rayner, Charlotte
- In:
The Indian journal of labour economics : a quarterly …
57
(
2014
)
2
,
pp. 226-242
Persistent link: https://www.econbiz.de/10011403757
Saved in:
4
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
5
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
6
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
7
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
8
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
9
Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah
;
McDonnell, Anthony
;
Connell, Julia
; …
- In:
Australian bulletin of labour
36
(
2010
)
2
,
pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
Saved in:
10
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
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