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type_genre:"Article in journal"
~person:"Netland, Torbjørn H."
~person:"Obwegeser, Nikolaus"
~subject:"Dienstleistungsmanagement"
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Obwegeser, Nikolaus
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Lean service : a contingency perspective
Fenner, Sophie
;
Netland, Torbjørn H.
- In:
Operations management research : OMR ; advancing …
16
(
2023
)
3
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
Saved in:
2
Continual process improvement for itil service operations : a lean perspective
Obwegeser, Nikolaus
;
Nielsen, Daniel T.
;
Spandet, Nicklas M.
- In:
Information systems management
36
(
2019
)
2
,
pp. 141-167
Persistent link: https://www.econbiz.de/10012199433
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