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type_genre:"Article in journal"
~subject:"Dienstleistungsqualität"
~subject:"Personal banking"
~subject:"Theorie"
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Dienstleistungsqualität
Personal banking
Theorie
Bank marketing
248
Bankmarketing
248
Beziehungsmarketing
65
Relationship marketing
65
Deutschland
55
Germany
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Consumer behaviour
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Customer satisfaction
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Lymperopoulos, Constantine
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Soureli, Magdalini
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Aldaihani, Faraj Mazyed Faraj
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Ali, Liaqat
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Ali, Noor Azman Bin
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Gera, Rajat
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Gerpott, Torsten J.
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Die Bank
12
Journal of financial services marketing : JFSM
9
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
3
The journal of services marketing
3
Banking and information technology : BIT ; a strategic report for top management
2
Services marketing quarterly
2
The international journal of bank marketing : IJBM
2
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
1
Banks and bank systems : international research journal
1
Bankszemle : a bankok és a pénzintézetek szakfolyóirata
1
Business and Economic Research : BER
1
Finanzierung, Leasing, Factoring : FLF
1
Geld, Banken und Versicherungen : Beiträge zum ... Symposium Geld, Banken und Versicherungen
1
International journal of business and emerging markets : IJBEM
1
International journal of business innovation and research : IJBIR
1
International journal of financial research
1
International journal of financial services management : IJFSM
1
Jingji-lunwen
1
Journal for global business advancement : JGBA
1
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
1
Journal of economics & management strategy : JEMS
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Kredit und Kapital
1
Marketing intelligence & planning
1
Metroeconomica : international review of economics
1
Mudra : journal of finance and accounting
1
Romanian economic and business review
1
Singapore management review : Asia Pacific journal of management theory and practice
1
The TQM journal : the international review of organizational improvement
1
The journal of finance : the journal of the American Finance Association
1
Young consumers : insight and ideas for responsible marketers
1
Zeitschrift für Personalforschung : ZfP
1
Zeitschrift für das gesamte Genossenschaftswesen : ZfgG
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ECONIS (ZBW)
60
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1
Bank marketing and its effects on customer retention in microfinance in Yaounde, Cameroon
Mah, Tarbot Chelsea
;
Grimbald, Ndah
- In:
Business and Economic Research : BER
13
(
2023
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10014288635
Saved in:
2
The mediating role of technology innovation in the relationship between customer relationship management and customer loyalty, a case of Kuwaiti banking industry
Aldaihani, Faraj Mazyed Faraj
;
Ali, Noor Azman Bin
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 218-239
Persistent link: https://www.econbiz.de/10014293963
Saved in:
3
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
4
A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, MP, India, by using mystery shopping as a...
Kumar, Satyendra
;
Almoula, Trupti Samir
- In:
International journal of financial services management …
10
(
2020
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10012510366
Saved in:
5
Younger customers' outlooks when selecting and changing a financial services provider : the case of Maltese students
Camilleri, Silvio John
;
Ellul, Denise
- In:
International journal of financial research
8
(
2017
)
2
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011779436
Saved in:
6
Marketing bank services to youth in China
Chan, Kara
;
Tsang, Lennon
;
Chen, Jie
- In:
Young consumers : insight and ideas for responsible …
18
(
2017
)
3
,
pp. 278-289
Persistent link: https://www.econbiz.de/10011786185
Saved in:
7
Customer relationship management practices and customer loyalty in commercial banks : an empirical study
Darli, Linie
;
Vasanthagopal, R.
- In:
Mudra : journal of finance and accounting
4
(
2017
)
2
,
pp. 62-71
Persistent link: https://www.econbiz.de/10011874744
Saved in:
8
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
9
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
10
Modeling a formative measure of relationship quality and its effects : evidence from the Hong Kong retail banking industry
Tung, Brian
;
Carlson, Jamie
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10009745738
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