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type_genre:"Article in journal"
~subject:"India"
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ECONIS (ZBW)
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1
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
2
A model for lead conversions through cold calling in startup B2B services firms in India : a sense-making derivation
Raj, Abishek Santhosh
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
South Asian journal of business studies
11
(
2022
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10013373024
Saved in:
3
Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya
;
Mohan, Ramesh
- In:
International journal of business innovation and …
27
(
2022
)
3
,
pp. 383-394
Persistent link: https://www.econbiz.de/10013252933
Saved in:
4
Raciolinguistics and the aesthetic labourer
Ramjattan, Vijay A.
- In:
The journal of industrial relations
61
(
2019
)
5
,
pp. 726-738
Persistent link: https://www.econbiz.de/10012137439
Saved in:
5
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
6
Job satisfaction and turnover intentions among Indian call center agents : exploring the role of emotional intelligence
Feyerabend, Rich
;
Herd, Ann M.
;
Choi, Namok
- In:
The psychologist-manager journal : official journal of …
21
(
2018
)
2
,
pp. 106-129
Persistent link: https://www.econbiz.de/10011919868
Saved in:
7
Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam
;
Teo, Stephen T. T.
;
Connell, Julia
- In:
Asia Pacific journal of human resources : APJHR
56
(
2018
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
Saved in:
8
Service employee adaptiveness : exploring the impact of role-stress and managerial control approaches
Sahadev, Sunil
;
Purani, Keyoor
;
Panda, Tapan Kumar
- In:
Employee relations
39
(
2017
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10011623895
Saved in:
9
Determinants of offshore outsourcing locations : a comparison on voice based jobs in India and Philippines
Mitra, Subhashish
;
Mittal, Amit
;
Chand, Pawan Kumar
- In:
Journal of technology management for growing economies
8
(
2017
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10011804627
Saved in:
10
Impact of sales call adaptiveness and customer willingness on sales call length : a cross-country study of India, China, Korea, and Philippines
Sy-Changco, Joseph A.
;
Singh, Ramendra
;
Gregorio, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 128-138
Persistent link: https://www.econbiz.de/10011654351
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