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type_genre:"Aufsatz in Zeitschriften"
type_genre:"Bibliography included"
~person:"Johnson, Michael D."
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz im Buch"
~type_genre:"Konferenzbeitrag"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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ECONIS (ZBW)
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The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
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Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
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