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type_genre:"Case study"
~person:"Schepers, Jeroen"
~type_genre:"Aufsatz in Zeitschrift"
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Schepers, Jeroen
Koster, René de
14
Che, Ada
10
Wirtz, Jochen
8
Akturk, M. Selim
7
Gong, Yeming
7
Ivanov, Stanislav
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Datta, Saurav
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Doorn, Jenny van
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Fernández-Macías, Enrique
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Flavián Blanco, Carlos
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Journal of service management
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The service industries journal
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ECONIS (ZBW)
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Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
4
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
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