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type_genre:"Case study"
~subject:"Qualitätsmanagement"
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Search: subject_exact:"Testkäufe"
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Subject
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Qualitätsmanagement
Dienstleistungsqualität
155
Service quality
155
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
USA
16
United States
16
Deutschland
15
Germany
15
Customer service
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
Dienstleistung
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Großbritannien
8
Krankenhaus
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Service industry
8
Services marketing
8
United Kingdom
8
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7
Measurement
7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Innovation
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
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Free
1
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1
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Article
22
Book / Working Paper
6
Type of publication (narrower categories)
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Case study
Article in journal
1,720
Aufsatz in Zeitschrift
1,720
Aufsatz im Buch
154
Book section
154
Hochschulschrift
140
Thesis
120
Graue Literatur
111
Non-commercial literature
111
Arbeitspapier
55
Working Paper
55
Collection of articles of several authors
45
Sammelwerk
45
Conference paper
35
Konferenzbeitrag
35
Bibliografie enthalten
33
Bibliography included
33
Fallstudie
28
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
19
Government document
19
Conference proceedings
17
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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English
23
German
5
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Cudney, Elizabeth A.
2
Smith, Alan D.
2
Soltani, Ebrahim
2
Abedin, Farhana
1
Ahlert, Martin
1
Ajmal, Mian M.
1
Anwar, Md. Rajib
1
Atanasovski, Jane
1
Balbontin, Alex A.
1
Bremecker, Michael
1
Bruhn, Manfred
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Elrod, Cassandra C.
1
Eppler, Martin J.
1
Fließ, Sabine
1
Frąś, Józef
1
Helo, Petri T.
1
Hossain, Muhammad Enayet
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Iwaarden, Jos van
1
Janatyan, Nasibeh
1
Jin, Zhanming
1
Johansson, Elisabeth
1
Kanchana, Rapee
1
Krishnan, Archana
1
Lai, Pei-Chun
1
Laine, Teemu
1
Lasshof, Britta
1
Li, Jing-hua
1
Liao, Ying Ying
1
Lin, Binshan
1
Lin, C. L.
1
Lopez, Lisa
1
Masoudi, Ali
1
Masud, A. K. M.
1
Meer, Robert van der
1
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Institution
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Erasmus Research Institute of Management
1
Published in...
All
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services technology and management
2
Quality management journal : QMJ
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
World class applications of Six Sigma : [real world examples of success]
2
Cases on branding strategies and product development : successes and pitfalls
1
Dienstleistungscontrolling
1
ERIM report series research in management
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of quality and service sciences
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Service business
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
28
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1
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
2
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
3
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
4
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
5
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
6
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
7
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
8
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
9
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
10
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
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