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type_genre:"Collection of articles written by one author"
~subject:"E-commerce"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Sammlung"
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Search: subject_exact:"Self-service"
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E-commerce
Selbstbedienung
320
Self-service
320
Consumer behaviour
198
Konsumentenverhalten
198
Customer satisfaction
106
Kundenzufriedenheit
106
Dienstleistungsqualität
99
Service quality
99
Innovation adoption
75
Innovationsakzeptanz
75
Self-service technology
49
Einzelhandel
39
Retail trade
39
Beziehungsmarketing
38
Relationship marketing
38
Technischer Fortschritt
34
Technological change
34
self-service technology
30
Electronic Banking
27
Electronic banking
27
USA
22
United States
22
Beschwerdemanagement
20
Complaint management
20
Customer integration
20
Kundenintegration
20
Self-service technologies
19
Innovation diffusion
18
Innovationsdiffusion
18
Customer service
15
Dienstleistungssektor
15
Internet
15
Kundenservice
15
Service industry
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Technology
15
self-service
15
Electronic Commerce
14
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14
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Collection of articles written by one author
Aufsatz in Zeitschrift
Sammlung
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14
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4
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4
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Andreassen, Tor W.
1
Balasubramanian, Siva Kumar
1
Bardhi, Fleura
1
Boon-itt, Sakun
1
Cho, Wonae
1
Dunn, Dan T.
1
Elsäßer, Marc
1
Featherman, Mauricio S.
1
Hajli, Nick
1
Harmon, Kristyn
1
Hellström, Daniel
1
Hjort, Klas
1
Hsu, Sonya H. Y.
1
Jacob, Jayanth
1
Johnson, Devon S.
1
Konuş, Umut
1
Kulviwat, Songpol
1
Köhler, Clemens F.
1
Mattila, Anna S.
1
Moriarty, George
1
Nysveen, Herbjørn
1
Paul, Thomas John
1
Pistoia, Adriano
1
Ro, Heejung
1
Rohm, Andrew J.
1
Ruyter, Ko de
1
Skard, Siv
1
Streukens, Sandra
1
Thakur, Ramendra
1
Trampe, Debra
1
Vakulenko, Yulia
1
Verhoef, Peter C.
1
Wetzels, Martin
1
Wirtz, Bernd W.
1
Yee-Sum Lee, Louisa
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International journal of electronic business
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of securities operations & custody
1
Journal of travel and tourism marketing
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
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ECONIS (ZBW)
14
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1
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
2
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
3
Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective
Yee-Sum Lee, Louisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 162-197
Persistent link: https://www.econbiz.de/10011434635
Saved in:
4
Self-service technologies and e-services risks in social commerce era
Featherman, Mauricio S.
;
Hajli, Nick
- In:
Journal of business ethics : JOBE
139
(
2016
)
2
,
pp. 251-269
Persistent link: https://www.econbiz.de/10011614210
Saved in:
5
Trusting beliefs and loyalty in B-to-B self-services
Skard, Siv
;
Nysveen, Herbjørn
- In:
Journal of business-to-business marketing
23
(
2016
)
4
,
pp. 257-276
Persistent link: https://www.econbiz.de/10011637113
Saved in:
6
Perceived quality of web-based financial advice and its impacts
Pistoia, Adriano
;
Wirtz, Bernd W.
;
Elsäßer, Marc
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 319-344
Persistent link: https://www.econbiz.de/10011548165
Saved in:
7
Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 373-391
Persistent link: https://www.econbiz.de/10011448195
Saved in:
8
Customer responses to channel migration strategies toward the E-channel
Trampe, Debra
;
Konuş, Umut
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
4
,
pp. 257-270
Persistent link: https://www.econbiz.de/10010470966
Saved in:
9
Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.
;
Streukens, Sandra
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
Saved in:
10
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
1
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