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type_genre:"Collection of articles written by one author"
~subject:"Electronic Banking"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Sammlung"
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Electronic Banking
Selbstbedienung
320
Self-service
320
Consumer behaviour
198
Konsumentenverhalten
198
Customer satisfaction
106
Kundenzufriedenheit
106
Dienstleistungsqualität
99
Service quality
99
Innovation adoption
75
Innovationsakzeptanz
75
Self-service technology
49
Einzelhandel
39
Retail trade
39
Beziehungsmarketing
38
Relationship marketing
38
Technischer Fortschritt
34
Technological change
34
self-service technology
30
Electronic banking
27
USA
22
United States
22
Beschwerdemanagement
20
Complaint management
20
Customer integration
20
Kundenintegration
20
Self-service technologies
19
Innovation diffusion
18
Innovationsdiffusion
18
Customer service
15
Dienstleistungssektor
15
Internet
15
Kundenservice
15
Service industry
15
Technology
15
self-service
15
E-commerce
14
Electronic Commerce
14
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14
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Collection of articles written by one author
Aufsatz in Zeitschrift
Sammlung
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26
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4
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Dwivedi, Yogesh Kumar
2
George, Ajimon
2
Kumar, G. S. Gireesh
2
Al-Shuridah, Obaid
1
Alalwan, Ali Abdallah
1
Baabdullah, Abdullah Mohammed
1
Campbell, Dennis W.
1
Chen, Huei-huang
1
Chen, Shih-chih
1
Dimitriadis, Sergios
1
Dunphy, Benjamin
1
Durkin, Mark
1
Dutta, Shantanu
1
Frei, Frances
1
Frimpong, Kwabena
1
Gensler, Sonja
1
Gupta, Sangeeta
1
Harker, Patrick T.
1
Harms, Ann-Kathrin
1
Hasan, Syed Fazal E.
1
Hitt, Lorin M.
1
Hoang Thi Bich Chi
1
Hung, Chia-sheng
1
Islam, Rubina
1
Jamal, Ahmad
1
Kabanda, Gabriel
1
Kansal, Purva
1
Kaushik, Arun Kumar
1
Kyrezis, Nikolaos
1
Le, Angelina Nhat Hanh
1
Leeflang, Peter
1
Malhotra, Neeru
1
Malik, Rangana
1
Mason, Michela C.
1
Massara, Francesco
1
Mazana, Reginald
1
Mortimer, Gary
1
Mukherjee, Avinandan
1
Narteh, Bedman
1
Neale, Larry
1
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The international journal of bank marketing : IJBM
2
The service industries journal
2
Decision
1
Information systems management
1
International journal of business and systems research : IJBSR
1
International journal of economics and business research
1
International journal of electronic finance : IJEF
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Italian journal of marketing : ITJM
1
Journal for global business advancement : JGBA
1
Journal of Indian business research
1
Journal of business research : JBR
1
Journal of economic development
1
Journal of engineering and technology management : JET-M
1
Journal of financial services marketing : JFSM
1
Journal of payments strategy & systems
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
1
Marketing : ZFP ; journal of research and management
1
South Asian journal of management : SAJM
1
The international review of retail, distribution and consumer research
1
The marketing review
1
Vision : the journal of business perspective
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ECONIS (ZBW)
27
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1
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
2
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
3
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
4
Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed
;
Rana, Nripendra P.
; …
- In:
Information systems management
36
(
2019
)
4
,
pp. 286-305
Persistent link: https://www.econbiz.de/10012199491
Saved in:
5
Essays on mobile technology in service delivery
Schmitz, Christoph
-
2018
Persistent link: https://www.econbiz.de/10011875858
Saved in:
6
Mobile banking : a trade-off between mobile technology and service for consumers' behavioural intention
Shareef, Mahmud Akhter
;
Dutta, Shantanu
;
Dwivedi, …
- In:
The marketing review
17
(
2017
)
4
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011861377
Saved in:
7
Incentive under market system along with informational symmetry to boost up customer attitude toward self-service banking : a proposal
Rahman, Akim M.
- In:
International journal of economics and business research
14
(
2017
)
3/4
,
pp. 312-331
Persistent link: https://www.econbiz.de/10011861950
Saved in:
8
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena
;
Al-Shuridah, Obaid
;
Wilson, Alan M.
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011815915
Saved in:
9
Affective and instrumental commitment : a special reference to self-service technologies in domestic and foreign banks
Hoang Thi Bich Chi
;
Le, Angelina Nhat Hanh
- In:
Journal of economic development
23
(
2016
)
2
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011647707
Saved in:
10
An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)
Mazana, Reginald
;
Rupere, Taurayi
;
Kabanda, Gabriel
- In:
Journal of payments strategy & systems
10
(
2016
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10011566583
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