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type_genre:"Konferenzschrift"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
1,883
Services
1,757
Dienstleistungssektor
640
Service industry
628
Innovation
380
Dienstleistungsqualität
355
Service quality
355
Professional services
287
Freie Berufe
279
Beziehungsmarketing
208
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208
Innovationsmanagement
200
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198
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195
Unternehmensdienstleistung
195
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193
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188
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188
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159
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156
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156
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153
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151
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151
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144
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144
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139
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131
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130
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127
Value creation
127
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107
Services marketing
107
Customer service
104
Kundenservice
104
Service-Dominant Logic
90
Service-dominant logic
90
Dienstleistungshandel
87
Trade in services
87
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84
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Article
1,922
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228
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Konferenzschrift
Aufsatz in Zeitschrift
Article in journal
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896
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896
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775
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570
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408
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26
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5
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2
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1
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Author
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Edvardsson, Bo
14
Witell, Lars
13
Corsten, Hans
12
Gustafsson, Anders
11
Vargo, Stephen L.
11
Jaakkola, Elina
9
Kleinaltenkamp, Michael
9
Kowalkowski, Christian
9
Meyer, Anton
9
Lusch, Robert F.
8
Merz, Joachim
8
Tronvoll, Bård
8
Berry, Leonard L.
7
Brown, Stephen Walter
7
Kristensson, Per
7
McColl-Kennedy, Janet R.
7
Parasuraman, A.
7
Benoit, Sabine
6
Fließ, Sabine
6
Grönroos, Christian
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
Ostrom, Amy L.
6
Patrício, Lia
6
Rubalcaba-Bermejo, Luis
6
Voss, Christopher A.
6
Bitner, Mary Jo
5
Bowen, David E.
5
Bullinger, Hans-Jörg
5
Finsterwalder, Jörg
5
Gebauer, Heiko
5
Gouthier, Matthias
5
Paluch, Stefanie
5
Parida, Vinit
5
Reynoso, Javier
5
Aas, Tor Helge
4
Anderson, Laurel
4
Bedau, Klaus-Dietrich
4
Benkenstein, Martin
4
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Europäische Kommission
6
Nomos Verlagsgesellschaft
6
Deutschland / Bundesministerium für Bildung und Forschung
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
American Marketing Association
4
Deutsches Institut für Wirtschaftsforschung
4
Universität <Kaiserslautern> / Lehrstuhl für Produktionswirtschaft
4
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
3
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
3
Deutschland / Bundesregierung
3
Dienstleistungstagung <8, 2010, Berlin>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
OECD
3
Bundesverband der Freien Berufe
2
Conference on Research in Income and Wealth
2
Dienstleistungskolloquium <1, 2003, Kaiserslautern>
2
Dienstleistungskolloquium <2, 2004, Kaiserslautern>
2
Dienstleistungskolloquium <3, 2005, Kaiserslautern>
2
Dienstleistungskolloquium <5, 2006, Kaiserslautern>
2
Dienstleistungskolloquium <9, 2009, Kaiserslautern>
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Forschungsinstitut Freie Berufe
2
Forschungsinstitut Freie Berufe / Wissenschaftliches Symposium <2015, Lüneburg>
2
Forschungszentrum für Unternehmertum, Freie Berufe und Ökonomie Kleiner und Mittlerer Unternehmen <Lüneburg>
2
How Can We Boost Competition in the Services Sector? <Veranstaltung> <2016, Berlin>
2
International Congress on Financial and Fiscal Law <23, 1969, Rotterdam>
2
International Economic Association
2
Internationale Vereeniging voor Financieel en Fiscaal Recht
2
Internationales Dienstleistungssymposium <1985, Hannover>
2
Lüneburger Mittelstands-Symposium <2, 1990, Lüneburg>
2
Special Educators' Conference <1, 1981, Orlando, Fla.>
2
Technische Universität Kaiserslautern / Lehrstuhl für Unternehmensrechnung und Controlling
2
Workshop für Dienstleistungsmarketing <10, 2003, München>
2
Workshop für Dienstleistungsmarketing <2, 1993, Innsbruck>
2
Workshop für Dienstleistungsmarketing <3, 1994, Berlin>
2
Anglo-German Foundation for the Study of Industrial Society
1
Anwendergespräch Abrechnung von Rechenzentrums-Dienstleistungen <1978, Erlangen>
1
Applied Services Economic Center
1
Arbeitsgemeinschaft der Bibliotheken und Dokumentationsstellen der Ost-, Ostmittel- und Südosteuropaforschung
1
Asian Development Bank
1
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Published in...
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The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Journal of business research : JBR
47
Journal of service research : JSR
45
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of production economics
21
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
Journal of service research
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
International journal of services and operations management
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
European review of service economics and management
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Fokus Dienstleistungsmarketing
10
International journal of production research
10
Marketing theory
10
Schriften zum Produktionsmanagement
10
Journal of business economics : JBE
9
Journal of management studies : JMS
9
Journal of service theory and practice
9
International journal of contemporary hospitality management
8
Journal of operations management
8
Journal of the Operational Research Society : OR
8
Production and operations management : an international journal of the Production and Operations Management Society
8
Public management review
8
Schriften des Forschungsinstituts Freie Berufe
8
SpringerLink / Bücher
8
Der Betrieb
7
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
7
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ECONIS (ZBW)
2,116
USB Cologne (EcoSocSci)
34
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1
Adaptive scheduling in service systems : a dynamic programming approach
Mahes, Roshan
;
Mandjes, Michel
;
Boon, Marko
;
Taylor, …
- In:
European journal of operational research : EJOR
312
(
2024
)
2
,
pp. 605-626
Persistent link: https://www.econbiz.de/10014456306
Saved in:
2
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
3
Value propositions in KIBS : how to facilitate the communication of value?
Heikka, Eija-Liisa
- In:
Knowledge and process management : the journal of …
30
(
2023
)
3
,
pp. 278-288
Persistent link: https://www.econbiz.de/10014326709
Saved in:
4
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
5
Designing professional services : pricing and prioritization
Wu, Chenguang Allen
;
Chen, Jin
;
Veeraraghavan, Senthil
- In:
Production and operations management : the flagship …
32
(
2023
)
8
,
pp. 2578-2595
Persistent link: https://www.econbiz.de/10014328714
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6
The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis
;
Deschryvere, Matthias
- In:
Economics of innovation and new technology
32
(
2023
)
7
,
pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
Saved in:
7
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
8
Organizing maintenance service contracts for initial purchases : the interplay among product type, service type, and service approach
Bağcı, Rifgi Buğra
;
Taşçioğlu, Mertcan
- In:
Journal of business-to-business marketing
30
(
2023
)
3
,
pp. 311-332
Persistent link: https://www.econbiz.de/10014454761
Saved in:
9
Effect of exports of goods and services and energy consumption in Italy's service sector
Huseynli, Bahman
- In:
International Journal of Energy Economics and Policy : IJEEP
13
(
2023
)
3
,
pp. 254-261
Persistent link: https://www.econbiz.de/10014366837
Saved in:
10
Trade in creative services : relatedness and regional specialization in the UK
Casadei, Patrizia
;
Vanino, Enrico
;
Lee, Neil
- In:
Regional studies : official journal of the Regional …
57
(
2023
)
7
,
pp. 1349-1366
Persistent link: https://www.econbiz.de/10014323353
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